Hi, screenshot below shows time logged into our only queue 900 - sg for our agents. Some of our employees are so good, that they apparently work 23 hours a day (super agents). Something is wrong obviously. Could you please help? here's our setup: server - linux instance - v15sp4 clients - windows 3cx client (latest) global opening hours set 8am till 5pm (9 hours total), agents work on 5-8 hours shifts / day agents extensions don't have custom hours set up, also push for smartphones is off, ring on mobile is off they use q button to log in and out, but some might forget to logout before closing PC at the end of the day - regardless, all extensions are unregistered (red colour) and phones section do not list them at the end of the day (as expected), additionally queue shows all of them logged out after hours is set up to voice mail queue set up - hunt by three random Report below is default one and shows daily stats only (24hours). Even if users were not logging out of queue, how can someone be logged in for 23 hours if the stats come from midnight and no-one has access at that time? Additionally: As you can see below, three users are marked with Green icon as available and logged in queue, although user view show them as unregistered (see screenshot beneath). Any thoughts? Thank you very much in advance for any tips and guidance.