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queue stops working -- system extension unregistered

Discussion in '3CX Phone System - General' started by vradmin, Mar 14, 2018.

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  1. vradmin

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    Hello,

    We have this problem with a new 3cx installation: the queue stops working after a while.

    In Dashboard - System Extensions, we find it in state "unregistered"; but what does this mean for a system extension?

    Then after restarting the service "Queue Manager", it works again for some time.

    3cx is installed on a Debian 9 VM, on Vmware ESX. The vmware guest additions are installed.

    In the 3cx log, I have this event:
    SIP Server/Call Manager ID: 4101
    Extension 8001 is unregistered, removed contact: sip:8001@127.0.0.1:5488;rinstance=02d553f577b042ed


    On Linux logs, I couldnt find anything abnormal, except the entries when the queue is restarted, which to me suggest that the service is not responding to the normal stop signal:

    Mar 7 14:25:52 3cx systemd[1]: Stopping 3CX PhoneSystem 01 Queue Manager Server...
    Mar 7 14:26:07 3cx systemd[1]: 3CXQueueManager01.service: State 'stop-sigterm' timed out. Killing.
    Mar 7 14:26:07 3cx systemd[1]: 3CXQueueManager01.service: Killing process 28646 (TcxQMsrv) with signal SIGKILL.
    Mar 7 14:26:07 3cx systemd[1]: 3CXQueueManager01.service: Main process exited, code=killed, status=9/KILL
    Mar 7 14:26:07 3cx systemd[1]: Stopped 3CX PhoneSystem 01 Queue Manager Server.
    Mar 7 14:26:07 3cx systemd[1]: 3CXQueueManager01.service: Unit entered failed state.
    Mar 7 14:26:07 3cx systemd[1]: 3CXQueueManager01.service: Failed with result 'timeout'.
    Mar 7 14:26:07 3cx systemd[1]: Starting 3CX PhoneSystem 01 Queue Manager Server...
    Mar 7 14:26:10 3cx systemd[1]: Started 3CX PhoneSystem 01 Queue Manager Server.



    Thank you.
     
  2. Saqqara

    Saqqara Well-Known Member

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  3. YiannisH_3CX

    YiannisH_3CX Support Team
    Staff Member 3CX Support

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    Hello @vradmin

    I have just sent you a p.m. with details on what we will need to do so check your inbox.
     
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