Currently, we have a call queue with 5 members with the ring all strategy. If all agents are busy and the call goes unanswered for a certain amount of time, it transfers to a ring group with 2 members (these people are not in the main queue). When it transfers, the system prompt says, "Please wait while I transfer your call." This seems to be be jarring to customers and we've run into some hangups because of it. Is there a better way to handle this where it rings the 5 main agents then rings the 2 other agents after? We need it to ring all 5 first, then if it goes unanswered, ring the next 2 together.