queues un-registering

Discussion in '3CX Phone System - General' started by Oli Robison, Mar 8, 2018.

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  1. Oli Robison

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    Hi

    We are getting an issue when a lot of our queues keep un-registering a couple of times a day, a restart of the queue manager service re-registers them, we are running the latest version of 3cx and the server has been rebooted
     
  2. StefanW

    StefanW Head of Customer Support and Training
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    We have observed this on some customers and have a pre-release hotfix for this. A member from support will contact you via PM shortly
     
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  3. vradmin

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  4. YiannisH_3CX

    YiannisH_3CX Support Team
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    Please check your inbox as i have sent you a p.m
     
  5. annedijkstra2

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    Hi, same problem here. Is it possible to get the patch? Thanks!
     
  6. annedijkstra2

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    Hi,

    It's a serious problem for us so I hope you contact me soon for the patch!

    Anne
     
  7. YiannisH_3CX

    YiannisH_3CX Support Team
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    Hello @annedijkstra2

    What is the exact PBX version you are using? You can see that on the Dashboard under the information column next to the licence.
    Also are you running windows or linux?
     
  8. annedijkstra2

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    Windows Server 2016.
    3CX Version 15.5.9348.3
    Since the latest 3CX update we have this strange issue.
     
  9. YiannisH_3CX

    YiannisH_3CX Support Team
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    Thank you. Please check your inbox as i have sent you a p.m. with how we can resolve this issue.
     
  10. Han Solo

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    Same here, can you pm me the patch.Thanks. Linux, Debian 9. 15.5.9348.3
     
  11. YiannisH_3CX

    YiannisH_3CX Support Team
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  12. M-TECH-AG

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    Hello Yiannis

    Is it possible to get this patch?

    3CX Version 15.5.10244.4 on Win 2008R2 Server
    Since the latest 3CX update we have also this strange issue.


    18.04.16 03:26:20.840|100046| Trc|75|0016|: DBG: Stopping Queue Manager service...
    18.04.16 03:26:20.899|100001| Inf|30|0016|: ** Queue Manager: got Plugin Stop command **
    18.04.16 03:26:20.899|100046| Trc|75|0016|: DBG: Stopping main processing thread
    18.04.16 03:26:20.900|100032| Trc|30|0011|: ** PollProcessor's thread stops **
    18.04.16 03:26:20.900|100032| Trc|30|0006|: ** Main processing thread stops **
    18.04.16 03:26:22.703|100046| Trc|75|0016|: DBG: Stopping DB processing thread
    18.04.16 03:26:22.728|100046| Trc|75|0016|: DBG:
    18.04.16 03:26:22.728|100046| Trc|75|0016|: DBG: Disconnecting Object Model
     
  13. YiannisH_3CX

    YiannisH_3CX Support Team
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    Hello @M-TECH-AG

    Please note that the patch you are referring to is included to the latest version of the PBX (the one you are running) as the issue affected users that were running SP3. That would suggest that you are facing a different issue that causes the queue manager service to stop. I would recommend to open a ticket with our support department if you have the ability to do so as this may require a deeper look into the system. You can also ask your reseller or a 3CX partner to open a ticket for you if you do not have the ability directly.
     
  14. Andres Amar

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    I have the same problem as well.
     
  15. YiannisH_3CX

    YiannisH_3CX Support Team
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    Hello @Andres Amar

    What PBX version are you running? You can see the exact build number on the Dashboard under the Information column, next to the licence.
    Please note that the fix for this issue is included in the latest release of the PBX so if you have updates pending you will need to upgrade your PBX to the latest version
     
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