• V20: 3CX Re-engineered. Get V20 for increased security, better call management, a new admin console and Windows softphone. Learn More.
Status
Not open for further replies.

Divyesh

Joined
Apr 21, 2017
Messages
20
Reaction score
2
Hi all,

I've upgraded to v15.5, using Snom 821/870 phones on the latest supported FW.
If I reset a phone to factory defaults, the phone does not provision. I have to manually go to each web interface and add the provisioning URL.

Everything is in-house, on a local lan. Firewall check has passed.

Is there a way 3CX can do this automatically?

Thanks
 
Hello @Divyesh,

Based on your description, I assume that you cannot see multicast requests in the phones tab. If that is the case, please follow this link:
https://www.3cx.com/docs/plug-and-play-ip-phone/
Open a cmd and type: netsh interface ipv4 show join > Enter. You should be able to see a 224.0.1.75 IP.
If not check your Network Adapter priority.
 
Hello @panayiotis_3CX ,

I've managed to solve the issue, however, I've run into something else. I can't seem to change the background 3CX logo on my Snom phones. I've edited the template but it doesn't reflect any changes.

Thanks.
 
Status
Not open for further replies.
Get 3CX - Absolutely Free!

Link up your team and customers Phone System Live Chat Video Conferencing

Hosted or Self-managed. Up to 10 users free forever. No credit card. Try risk free.

3CX
A 3CX Account with that email already exists. You will be redirected to the Customer Portal to sign in or reset your password if you've forgotten it.