Dismiss Notice
We would like to remind you that we’re updating our login process for all 3CX forums whereby you will be able to login with the same credentials you use for the Partner or Customer Portal. Click here to read more.

Quick Question new to 3cx

Discussion in '3CX Phone System - General' started by viraltechnology, Nov 8, 2017.

Thread Status:
Not open for further replies.
  1. viraltechnology

    Joined:
    Mar 22, 2015
    Messages:
    39
    Likes Received:
    6
    One of our clients wants their system to mimic their old phone system. The receptionist receives all calls. At first we had a ring group set up to ring multiple sets. But they want the receptionist to answer all calls. Well most of them anyways. This means when she's on the phone, if another call comes.thourgh she is to put caller 1 on hold answer the phone for caller 2. The only problem is when the second caller calls in, there's no audio beep. She has to look at the phone to see the message incoming call. Then she can answer the second call. Is it possible to have a tone beep when a second caller is calling htek 923 kinda like old call waiting?
     
  2. daneke

    Joined:
    May 8, 2017
    Messages:
    46
    Likes Received:
    4
    Did you set the extension to allow multiple calls?
     
    viraltechnology likes this.
  3. viraltechnology

    Joined:
    Mar 22, 2015
    Messages:
    39
    Likes Received:
    6
    yes, we can receive multiple calls. since we removed the queues. but theres no audible beep when an incoming call is coming in. what we did as a work around is we have the windows client in cti mode. in the advance settings we turned on focus. We then have her minimize the app when she receives a phone call. when a second caller calls in, the app will jump back up on the screen. then she knows to place caller 1 on hold and answer the second caller. I think we are going to also paly with adding another extension on the phone. place it back in a queue with both extensions. that way we can rind extension 1, then the seond caller wil ring extension two....etc..etc
     
  4. leejor

    leejor Well-Known Member

    Joined:
    Jan 22, 2008
    Messages:
    11,113
    Likes Received:
    329
    Are you using physical sets? If so, then any call waiting tone, or second line actually ringing (rather than just flashing a key), will be a set option
     
  5. viraltechnology

    Joined:
    Mar 22, 2015
    Messages:
    39
    Likes Received:
    6
    yes we are using Physical Handsets at this location. Ok, so results vary depending on the handset. that is good to know. I did contact support today and they said not possible, by default. its no worries, we do have a slight workaround. but I was kind of curious. Thanks for the response!!
     
Thread Status:
Not open for further replies.