Random Forward to One of Two Ring Groups

Discussion in '3CX Phone System - General' started by Matt Ralph, Dec 7, 2017.

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  1. Matt Ralph

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    Hi,

    I have a client who wants to forward their Reception's unanswered calls randomly (or alternating) to one of two ring groups, then if unanswered by that ring group, to ring the other

    E.g.,
    1. Reception - Incoming from External - Unanswered
    2. Random/Alternate RingGroup1 or RingGroup2 - Unanswered
    3. Ring the other Ring Group not called in step 2 - Unanswered
    4. Go back to reception as Internal so can go to voice mail this time if Unanswered

    How could this be done?

    Thanks,

    Matt
     
  2. sip.bg

    sip.bg Active Member

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    If you have pro license, you may use a queue with random call distribution or similar method (one group of agents). With std license not all methods are available. This should do the job.
     
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    #2 sip.bg, Dec 7, 2017
    Last edited: Dec 7, 2017
  3. Saqqara

    Saqqara Well-Known Member

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