levbe
Free User
- Joined
- Apr 27, 2008
- Messages
- 33
- Reaction score
- 3
I use 3CX since version 5 without any major issues.
Since a few weeks now, incoming calls fail.
Firewall configs seems to be correct (correct port mapping and access rules on a Cisco router).
After some checks, i've noticed that 3cx do not re-register to the voip providers after the expiration delay (set to 600 sec.)
I use the last version (8,0,10824) but i've the same problem with the last version 7.
My provider is 3StarsNet (Belgium) which works fine for more than two years now.
Here are my logs :
When we start-up 3cx, stun resolution is correct, provider registration occurs.
Stun resolution (set to 1200 sec) is ok every 20min, but no new registration [CM504003] every 600 sec, as it's set.
At the end of the day, voip lines are not reachable (incoming calls fail) but trunks status remain green.
We have to force PBX to re-register manually to solve the problem.
3CX is turning on a WinXP with nothing else on it (no anti-virus, firewall or other softs)... just a DynDNS service to update public IP address (for other applications in our lan, not for 3cx). Does this interfere ?
Thanks a lot for any advices.
Since a few weeks now, incoming calls fail.
Firewall configs seems to be correct (correct port mapping and access rules on a Cisco router).
After some checks, i've noticed that 3cx do not re-register to the voip providers after the expiration delay (set to 600 sec.)
I use the last version (8,0,10824) but i've the same problem with the last version 7.
My provider is 3StarsNet (Belgium) which works fine for more than two years now.
Here are my logs :
Code:
10:58:07.968 Active calls counted toward license limit: []
10:57:35.968 Active calls counted toward license limit: []
10:57:03.968 Active calls counted toward license limit: []
10:56:31.968 Active calls counted toward license limit: []
10:55:59.968 Active calls counted toward license limit: []
10:55:48.312 [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 94.228.101.70:3478 over Transport 192.168.255.5:5060
10:55:27.968 Active calls counted toward license limit: []
10:54:55.968 Active calls counted toward license limit: []
10:54:23.968 Active calls counted toward license limit: []
10:53:51.968 Active calls counted toward license limit: []
10:53:19.968 Active calls counted toward license limit: []
10:52:47.968 Active calls counted toward license limit: []
10:52:15.968 Active calls counted toward license limit: []
10:51:43.968 Active calls counted toward license limit: []
10:51:11.968 Active calls counted toward license limit: []
10:50:39.968 Active calls counted toward license limit: []
10:50:33.453 [CM504001]: Ext.410: new contact is registered. Contact(s): [sip:[email protected]:5060;user=phone/410]
10:50:07.968 Active calls counted toward license limit: []
10:49:35.968 Active calls counted toward license limit: []
10:49:03.968 Active calls counted toward license limit: []
10:48:31.968 Active calls counted toward license limit: []
10:47:59.968 Active calls counted toward license limit: []
10:47:27.968 Active calls counted toward license limit: []
10:46:55.968 Active calls counted toward license limit: []
10:46:23.968 Active calls counted toward license limit: []
10:46:08.890 [CM504001]: Ext.420: new contact is registered. Contact(s): [sip:[email protected]:5060/420]
10:45:51.968 Active calls counted toward license limit: []
10:45:19.968 Active calls counted toward license limit: []
10:44:47.968 Active calls counted toward license limit: []
10:44:15.968 Active calls counted toward license limit: []
10:43:43.968 Active calls counted toward license limit: []
10:43:11.968 Active calls counted toward license limit: []
10:42:39.968 Active calls counted toward license limit: []
10:42:07.968 Active calls counted toward license limit: []
10:41:35.968 Active calls counted toward license limit: []
10:41:03.968 Active calls counted toward license limit: []
10:40:31.968 Active calls counted toward license limit: []
10:39:59.968 Active calls counted toward license limit: []
10:39:27.968 Active calls counted toward license limit: []
10:38:55.968 Active calls counted toward license limit: []
10:38:23.968 Active calls counted toward license limit: []
10:37:51.968 Active calls counted toward license limit: []
10:37:19.968 Active calls counted toward license limit: []
10:36:47.968 Active calls counted toward license limit: []
10:36:34.609 [CM504001]: Ext.584: new contact is registered. Contact(s): [sip:[email protected]:5060/584]
10:36:33.171 [CM504001]: Ext.484: new contact is registered. Contact(s): [sip:[email protected]:5060/484]
10:36:32.890 [CM504001]: Ext.400: new contact is registered. Contact(s): [sip:[email protected]:5060/400]
10:36:30.062 [CM504001]: Ext.MakeCall: new contact is registered. Contact(s): [sip:[email protected]:40600;rinstance=3c9a62379750b86b/MakeCall]
10:36:30.046 [CM504001]: Ext.IVRForward: new contact is registered. Contact(s): [sip:[email protected]:40600;rinstance=4c4c523643053fa2/IVRForward]
10:36:30.031 [CM504001]: Ext.EndCall: new contact is registered. Contact(s): [sip:[email protected]:40600;rinstance=246aa7b2cd41f382/EndCall]
10:36:30.015 [CM504001]: Ext.801: new contact is registered. Contact(s): [sip:[email protected]:40600;rinstance=6bde41681766b0c5/801]
10:36:30.000 [CM504001]: Ext.800: new contact is registered. Contact(s): [sip:[email protected]:40600;rinstance=bbc2b3018d901fa7/800]
10:36:29.953 [CM504001]: Ext.999: new contact is registered. Contact(s): [sip:[email protected]:40600;rinstance=4b0480631c002ec3/999]
10:36:17.921 Active calls counted toward license limit: []
10:36:00.546 [CM504001]: Ext.701: new contact is registered. Contact(s): [sip:[email protected]:40300;rinstance=54ca93bccb335ad6/701]
10:36:00.546 [CM504001]: Ext.700: new contact is registered. Contact(s): [sip:[email protected]:40300;rinstance=7973d999510cba92/700]
10:36:00.343 [CM504001]: Ext.*1: new contact is registered. Contact(s): [sip:*[email protected]:40000;rinstance=63ec1641a80a8430/*1]
10:36:00.343 [CM504001]: Ext.*0: new contact is registered. Contact(s): [sip:*[email protected]:40000;rinstance=a8b8fb5c1c1ce7d8/*0]
10:35:57.218 [CM504004]: Registration succeeded for: 10001@3STARS_065
10:35:57.125 [CM504004]: Registration succeeded for: 10000@3STARS_02
10:35:55.734 [CM504003]: Sent registration request for 10001@3STARS_065
10:35:55.734 [CM504003]: Sent registration request for 10000@3STARS_02
10:35:55.609 IP(s) added:[192.168.255.5]
10:35:51.843 [EC200004]: IVR server is connected: application:sx280:0/IVRServer local:127.0.0.1:5482 remote:127.0.0.1:1344
10:35:51.828 [EC200005]: Parking Orbit server is connected: application:sx280:0/3CXParkOrbit local:127.0.0.1:5482 remote:127.0.0.1:1345
10:35:51.078 [EC200006]: Conference server is connected: application:sx280:0/3CXConferenceRoom local:127.0.0.1:5482 remote:127.0.0.1:1342
10:35:47.890 *** Connected to sx280:5482/CallManager at 127.0.0.1:5482 ***
10:35:47.890 [EC200002]: Media server is connected: application:sx280:0/MediaServer local:127.0.0.1:5482 remote:127.0.0.1:1340
10:35:47.687 [CM506002]: Resolved SIP external IP:port (91.176.147.176:5060) on Transport 192.168.255.5:5060
10:35:47.546 Active calls counted toward license limit: []
10:35:47.171 [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 94.228.101.70:3478 over Transport 192.168.255.5:5060
10:35:45.546 Failed to obtain short path name for [C:\Documents and Settings\All Users\Application Data\3CX\Bin\Cert]
10:35:45.546 [CM501006]: Default Local IP address: [192.168.255.5]
10:35:45.531 [CM501007]: *** Started Calls Controller thread ***
10:35:45.531 [CM501002]: Version: 8.0.10708.0
10:35:45.359 [EC200001]: Configuration server is connected: application:sx280:5485/DBProvider local:127.0.0.1:1339 remote:127.0.0.1:5485
When we start-up 3cx, stun resolution is correct, provider registration occurs.
Stun resolution (set to 1200 sec) is ok every 20min, but no new registration [CM504003] every 600 sec, as it's set.
At the end of the day, voip lines are not reachable (incoming calls fail) but trunks status remain green.
We have to force PBX to re-register manually to solve the problem.
3CX is turning on a WinXP with nothing else on it (no anti-virus, firewall or other softs)... just a DynDNS service to update public IP address (for other applications in our lan, not for 3cx). Does this interfere ?
Thanks a lot for any advices.