Rebound & Call Queues w/ V9

Discussion in '3CX Phone System - General' started by ptcfast2, Dec 29, 2010.

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  1. ptcfast2

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    Hello,

    With 3CX V9 SP5 I'm having an issue with Rebound when attempting to forward to an external number:

    -An agent is logged into a call queue with a 20 second timeout before forwarding to an external number.
    -Rebound is enabled for the external number.
    -A call from a queue will NOT ring the external number if Rebound is enabled.
    -A call from a queue WILL ring the external number if Rebound is disabled.
    -Normal calls (Such as calls directly to the extension and transfers) work with Rebound enabled.

    Has anyone ran into this issue before or have any suggestions?
     
  2. mhanson

    mhanson New Member

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  3. ptcfast2

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  4. star1

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