Rebound maximum ring time?

Discussion in '3CX Phone System - General' started by joshhough, Jun 15, 2011.

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  1. joshhough

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    Hi,

    I'm using rebound on my phones for when out of the office etc, however the problem i have is that i have an answer phone on my mobile, and if a caller comes through using rebound, and i dont quite get to my mobile in time, i get a message on my mobile for as long as the caller stays on the line for saying 'you have a call from....' and then the person on the phone gets stuck in a loop, unable to leave a message anywhere.

    Is there a way to specify a maximum amount of time that the system will call rebound before it then goes back to the 3cx voicemail?

    thanks
     
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  2. willow

    willow Member

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    It may be the cover to voicemail timer but I am not sure.
     
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  3. joshhough

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    That makes no difference unfortunatley
     
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  4. StefanW

    StefanW Head of Customer Support and Training
    Staff Member 3CX Support

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    you can set the timer.
    Settings-Advanced.custom Params
    Use the Filter and set "BM"
    You have 2 Values there

    BMCALLTOUT Boomerang caller timeout in seconds 15
    BMACCEPTTOUT Boomerang acceptor timeout in seconds 5
     
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