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Rebound not working - fails on forward to IVR

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dannothemanno

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Hello!

I'm having an issue with Rebound that i'm hoping you folks can help me with.

When I forward a call to my mobile (internal or external) it works fine. If I activate rebound, the caller is disconnected before they hear the "Say your name" prompt.

I think it's failing when attempting to forward to the IVR to get the callers name.

In the test below, I am calling from 103 to 101. 101 rings for the correct time, then the call is disconnected. Oddly the errors show that 101 is unregistered, but that is not the case. It shows as registered in 3cx, and works correctly.

Code:
22:15:29.253  [CM503003]: Call(18): Call to sip:[email protected] has failed; Cause: 487 Request Cancelled; from IP:192.168.124.153:49204
22:15:29.175  [CM503020]: Normal call termination. Reason: Not available
22:15:29.175  [CM503016]: Call(18): Attempt to reach <sip:[email protected]:5060> failed. Reason: Not Registered
22:15:29.175  [CM503016]: Call(18): Attempt to reach <sip:[email protected]:5060> failed. Reason: Not Registered
22:15:29.175  [CM503017]: Call(18): Target is not registered: <sip:[email protected]:5060>
22:15:27.300  [CM505001]: Ext.101: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Cisco-CP7941G/8.3.0] PBX contact: [sip:[email protected]:5060]
22:15:27.300  [CM503002]: Call(18): Alerting sip:[email protected]:5060;transport=udp
22:15:27.128  [CM503025]: Call(18): Calling Ext:Ext.101@[Dev:sip:[email protected]:5060;transport=udp]
22:15:27.081  [CM503004]: Call(18): Route 1: Ext:Ext.101@[Dev:sip:[email protected]:5060;transport=udp]
22:15:27.081  [CM503010]: Making route(s) to <sip:[email protected]:5060>
22:15:27.081  [CM505001]: Ext.103: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CXPhone 6.0.20943.0] PBX contact: [sip:[email protected]:5060]
22:15:27.081  [CM503001]: Call(18): Incoming call from Ext.103 to <sip:[email protected]:5060>

Thanks!
Danno
 
You probably need to figure out why 3CX seems to think that extension 101 at 192.168.124.9:5060 is not registered. Whether you feel that it is or not, is not what counts, it's how 3CX sees it's status. I seem to recall it coming up before ,where that the status showing in the Windows Management Console 3CX is not reflecting the actual state of the device.

I'm assuming that there is only one appearance of extension 101?

Re-connect (power cycle) extension 101, confirm in the 3CX log that you see a registration, then try your call.

If extension 101 is not re-registering every 30 minutes, then 3CX will assume it is no longer available, you might need to investigate why this is happening.
 
There is only one line appearance of 101.

I tried it with another phone (3cx softphone) and got the same result. The Softphone had registered no more then 2 minutes before the test. In both cases, There is an "extension registered" but no message showing loss of registration, in the "Sever Event Log".

In case it matters, I've now tested this on Cisco 7941, 7960, an SPA303 and now 3cx softphone, all with the same result.

Result of the Softphone Test: (the softphone is at ext 103) and I am calling from 101.

Code:
23:52:57.275  [CM503003]: Call(2): Call to sip:[email protected]:5060 has failed; Cause: 487 Request Terminated; from IP:192.168.124.42:63697
23:52:57.135  [CM503020]: Normal call termination. Reason: Not available
23:52:57.135  [CM503016]: Call(2): Attempt to reach <sip:[email protected]> failed. Reason: Not Registered
23:52:57.135  [CM503016]: Call(2): Attempt to reach <sip:[email protected]> failed. Reason: Not Registered
23:52:57.135  [CM503017]: Call(2): Target is not registered: <sip:[email protected]:5060>
23:52:54.228  [CM505001]: Ext.103: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CXPhone 6.0.20943.0] PBX contact: [sip:[email protected]:5060]
23:52:54.228  [CM503002]: Call(2): Alerting sip:[email protected]:63697;rinstance=6585bbb4e9f969f0
23:52:54.088  [CM503025]: Call(2): Calling Ext:Ext.103@[Dev:sip:[email protected]:63697;rinstance=6585bbb4e9f969f0]
23:52:54.041  [CM503004]: Call(2): Route 1: Ext:Ext.103@[Dev:sip:[email protected]:63697;rinstance=6585bbb4e9f969f0]
23:52:54.041  [CM503010]: Making route(s) to <sip:[email protected]>
23:52:54.041  [CM505001]: Ext.101: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [] PBX contact: [sip:[email protected]:5060]
23:52:54.025  [CM503001]: Call(2): Incoming call from Ext.101 to <sip:[email protected]>

Thanks!
Danno
 
Sorry, I had listed IP 192.168.124.9, which appears to be that of your 3CX PC.

dannothemanno said:
23:52:57.135 [CM503017]: Call(2): Target is not registered: <sip:IVRForward@192.168.124.9:5060>

It appears to be the IVR (or something associated with it) that is not registered. 3CX does not appear to be able to complete the call the way you currently have it set-up.
 
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