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- Apr 30, 2012
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Hello!
I'm having an issue with Rebound that i'm hoping you folks can help me with.
When I forward a call to my mobile (internal or external) it works fine. If I activate rebound, the caller is disconnected before they hear the "Say your name" prompt.
I think it's failing when attempting to forward to the IVR to get the callers name.
In the test below, I am calling from 103 to 101. 101 rings for the correct time, then the call is disconnected. Oddly the errors show that 101 is unregistered, but that is not the case. It shows as registered in 3cx, and works correctly.
Thanks!
Danno
I'm having an issue with Rebound that i'm hoping you folks can help me with.
When I forward a call to my mobile (internal or external) it works fine. If I activate rebound, the caller is disconnected before they hear the "Say your name" prompt.
I think it's failing when attempting to forward to the IVR to get the callers name.
In the test below, I am calling from 103 to 101. 101 rings for the correct time, then the call is disconnected. Oddly the errors show that 101 is unregistered, but that is not the case. It shows as registered in 3cx, and works correctly.
Code:
22:15:29.253 [CM503003]: Call(18): Call to sip:[email protected] has failed; Cause: 487 Request Cancelled; from IP:192.168.124.153:49204
22:15:29.175 [CM503020]: Normal call termination. Reason: Not available
22:15:29.175 [CM503016]: Call(18): Attempt to reach <sip:[email protected]:5060> failed. Reason: Not Registered
22:15:29.175 [CM503016]: Call(18): Attempt to reach <sip:[email protected]:5060> failed. Reason: Not Registered
22:15:29.175 [CM503017]: Call(18): Target is not registered: <sip:[email protected]:5060>
22:15:27.300 [CM505001]: Ext.101: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Cisco-CP7941G/8.3.0] PBX contact: [sip:[email protected]:5060]
22:15:27.300 [CM503002]: Call(18): Alerting sip:[email protected]:5060;transport=udp
22:15:27.128 [CM503025]: Call(18): Calling Ext:Ext.101@[Dev:sip:[email protected]:5060;transport=udp]
22:15:27.081 [CM503004]: Call(18): Route 1: Ext:Ext.101@[Dev:sip:[email protected]:5060;transport=udp]
22:15:27.081 [CM503010]: Making route(s) to <sip:[email protected]:5060>
22:15:27.081 [CM505001]: Ext.103: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CXPhone 6.0.20943.0] PBX contact: [sip:[email protected]:5060]
22:15:27.081 [CM503001]: Call(18): Incoming call from Ext.103 to <sip:[email protected]:5060>
Thanks!
Danno