The receptionist at our small office is part of a ring queue with Ring All polling strategy that others jump into and out of to cover lunch, leave, etc. When the receptionist is logged into the queue, a first call received rings her handset and pops up an alert from Myphone. A second call, while on with the first, does not ring to her extension (no alert through MyPhone, handset doesn't ring). Is there a way to get her handset to ring when a second call comes in to the queue? What I have tried: Enabled the option ‘I want to be able to accept more than 1 call at a time’ on the Forward tab on MyPhone Rebooted phone Reset handset to factory default, deleted extension and re-created it (checked accept more than 1 call), rebooted 3CX server Any suggestions?