recepionist

Discussion in '3CX Phone System - General' started by techworx, Jul 22, 2008.

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  1. techworx

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    thanks for a excellent system, one question, is it possible to have a human receptionist, so she can answer all incoming calls on one extension and then transfer to whatever extension necessary ?
     
  2. Rob Lloyd

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    You can have calls go to a single extension for all inbound calls or to a ring group to ring a few phones. If still no answer you can do to another ext or ring group or to a Digital Receptionist to automate it. I do this in case the person can't pick up the phone in time it will still get answered.
     
  3. chrisksm

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    On the subject of a human receptionist... all incoming calls made to our main office number are routed to the receptionist on extension 0. If she is busy however, calls are sent to a ring group so that any of our administrators can pick up the incoming call. In a case where the receptionist is busy and an administrator is to answer the phone, is there anyway of informing the administrator that the call they are about to answer is a call placed to the ring group and not just their personal extension?

    This would be helpful so they can answer the phone "Hello... *business name*" instead of how they would answer a personal call that had arrived through their DDI.

    I am using all Linksys SPA-942's.

    Thanks, Chris.
     
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