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Receptionist should see called number

Discussion in '3CX Phone System - General' started by ckatterl, Apr 27, 2017.

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  1. ckatterl

    Nov 15, 2016
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    Dear all,

    we have a receptionist, who is agent of a call-queue.
    When someone (from external) called an extension and this extension did not pick up, the call gets forwarded to the reception-queue.

    Now, the receptionist, does not see, who was called initially, before falling back to the reception.

    How can I manage for the receptionist to see, who has been called initially?

    BR, Christian
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