For our receptionist in a 200 person office, we use Receptionist View on a touch screen to transfer calls. The software only allows 2 choices for a drag and drop, Blind transfer or Attended transfer - an it is one or the other not both.. Our receptionists are all requesting - Transfer to voicemail. Easy way to do this is allow choice of left mouse and right mouse drag to extension. We could pick left mouse as blind transfer and right mouse as transfer to voicemail. That also works with touch screens and as most of them 2 finger drag is right mouse and single finger drag is left mouse button.