Recieve Queue calls without logging in to the client?

Discussion in 'Windows' started by Rami.Hachem, Jul 27, 2012.

Thread Status:
Not open for further replies.
  1. Rami.Hachem

    Joined:
    Jul 25, 2012
    Messages:
    9
    Likes Received:
    0
    I noticed that i need to run the client and click on a button or icon to enable me to answer queue calls.
    Is there a way to setup a phone to receive a queue calls without logging in to the client?

    Thank you
     
  2. leejor

    leejor Well-Known Member

    Joined:
    Jan 22, 2008
    Messages:
    10,853
    Likes Received:
    299
    The idea of queues is to only present calls to a phone where a person is present to answer it. So, logging in (and out), is a requirement for the concept to work properly.

    When you say "client", what is it that you are referring to?
     
  3. Rami.Hachem

    Joined:
    Jul 25, 2012
    Messages:
    9
    Likes Received:
    0
    Some customers don't like to use phone software on the pc!
    all they need is the phone to ring when a call comes in to a queue.

    so, without using the phone software client on the pc, can the agent login to the queue using the phone itself?

    Rami
     
  4. leejor

    leejor Well-Known Member

    Joined:
    Jan 22, 2008
    Messages:
    10,853
    Likes Received:
    299
    Yes...

    Logging in to the Queues

    To log into a queue;

    Dial *62 to log the extension into all the Queues that the extension is a member of.
    Dial *63 to log the extensions out of all the queues to which the extension has logged in.

    Note: Queues are only available in commercial editions of 3CX Phone System


    That was from this....http://www.3cx.com/blog/voip-howto/dial-codes/
     
  5. Rami.Hachem

    Joined:
    Jul 25, 2012
    Messages:
    9
    Likes Received:
    0
    Awesome!
    Thanks Leejor!
     
Thread Status:
Not open for further replies.