Record button.

Discussion in 'CRM / Helpdesk / App Integration' started by BesOn, Jan 21, 2016.

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  1. BesOn

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    Hello. Working on call center project with 3CX VAD. There must be a function when a customer want to leave message. Offer or complain. Checked topics here where problem with record function appeared. Did not helped for me. Please help. What am I doing wrong :(

    File Name: 'C:\\ProgramData\\3CX\\Instance1\\Data\\Http\\Interface\\ivr\\DataFolder\\1.wav'

    I attached a screen.

    BR, BesOn.
     

    Attached Files:

  2. edossantos

    edossantos Support Team
    Staff Member 3CX Support

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    Hi there,

    Try changing the file name expression to:
    '..\\DataFolder\\1.wav'

    Also, change the Save to file expression to:
    true

    (without quotes).

    If you still have problems, please explain it in detail, and check the following troubleshooting guide in order to try to understand where the problem is:
    http://www.3cx.com/blog/docs/troubleshooting-vad-applications/

    Kind regards.
     
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  3. BesOn

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    Ok. I will try and give you a reply about it.
     
  4. BesOn

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    Worked for me :) Thank you very much. What about the name of files? I tried this function:

    http://www.3cx.com/blog/docs/emails-from-vad/
    CONCATENATE(‘CallFrom_’,session.ani,’.wav’)

    Wrote it like this:
    CONCATENATE(‘..\\DataFolder\\','CallFrom_',’.wav’)

    I want the record function to save .wav file with the name of caller. For instance CallerNumber_Date.wav, Like 3CX program it does.
     
  5. BesOn

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    Worked for me with this function:

    CONCATENATE('..\\DataFolder\\',session.ani,'.wav')

    If the caller number for ex 35875
    Saves file like this 35875.wav

    Maybe it will help to someone in the future

    Thanks.
     
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