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Discussion in 'Ideas' started by rgrunert, Dec 15, 2015.
make the recording function per user optional
we use very often the recording function of the CTI.
It would be very useful to have the ability to record from the phone itself (for example with a custom code).
We have a lot of desk with phones and no PC, and so these users cannot record at all and this is a big problem for us.
Please add this feature as soon as possible!
you don't mention your phone make/model but I already do this without issue.
If call recording is important I would just turn it on for all calls. After all, if you wait for the agent to push the button, in many cases the needed audio will have already passed by.
Craig, I'm curious how you set this up: for individuals who usually just use their deskphone, I had to put their softphone in CTI mode and teach them how to record using that. Like the OP, I also didn't think there was a way to record using a deskphone. Do you have a softkey programmed on the phone itself that will record? We use Polycom SP331s, and there is no record button anywhere. Do some phone models come with that built-in?
In a previous life I used Yealink and there was a BLF called "RECORD".
I do not see that working on the Grand.stream brand.