Whenever an agent transfers a call to a supervisor, the Call Center call reports only provide the transferred portion of the call log recordings. For example: Call -> 123 with recording on. 123 transfers to a supervisor queue at 300. Supervisor 678 answers and completes the call. Supervisor 678 later wants to review the escalated call and checks the call logs of agent 123. The logs for 123 play the portion of the call that the supervisor completed. Logs for supervisor 678 don't show anything. However, a usable file exists on the file system for the first portion of the call to 123 before it was transferred. Anyone have any ideas?