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Hello,
We are working on an application which transfers the IVR callers to an external number, which we would then like to record. If I'm calling the IVR internally, I can just set my internal extension to "Record All Calls" and it will capture the conversation in a wav file. But if I'm calling the IVR from an external number, and it connects to the IVR extension and then transfers me someplace else, is there any way to be able to record this call in a WAV file?
Thanks,
Chris
We are working on an application which transfers the IVR callers to an external number, which we would then like to record. If I'm calling the IVR internally, I can just set my internal extension to "Record All Calls" and it will capture the conversation in a wav file. But if I'm calling the IVR from an external number, and it connects to the IVR extension and then transfers me someplace else, is there any way to be able to record this call in a WAV file?
Thanks,
Chris