• V20: 3CX Re-engineered. Get V20 for increased security, better call management, a new admin console and Windows softphone. Learn More.

Recording Display Name is not updated

Status
Not open for further replies.

phil.wade

Customer
Joined
Jul 13, 2015
Messages
16
Reaction score
2
In my recordings screen (https://..../#/app/recordings) the Display Names for users that changed recently is not correct, either shows the name of a user that left the company or is blank. Other screens are up to date.

I'm using version 15.5.5
 
Hello @phil.wade ,

what phones are you using for the extensions that this happens? Have you tried reprovisioning the phone after changing the name?
 
Hi
Our hard phones are Yealink T23G
 
Hi phil.wade,

in order for the name to change in recordings you need to reprovision the IP phone after changing the name in the management console. Previous recordings however will stay they way they are.

Hope this helps.
 
Status
Not open for further replies.

Getting Started - Admin

Latest Posts

Forum statistics

Threads
141,627
Messages
748,911
Members
144,738
Latest member
Ghisl1
Get 3CX - Absolutely Free!

Link up your team and customers Phone System Live Chat Video Conferencing

Hosted or Self-managed. Up to 10 users free forever. No credit card. Try risk free.

3CX
A 3CX Account with that email already exists. You will be redirected to the Customer Portal to sign in or reset your password if you've forgotten it.