Recording file size too large

Discussion in '3CX Phone System - General' started by CCAdmin, Mar 15, 2018.

Thread Status:
Not open for further replies.
  1. CCAdmin

    Joined:
    Feb 13, 2013
    Messages:
    42
    Likes Received:
    4
    We recently upgraded from v14 to the latest v15.5 finally.
    We run a call center that records all phone calls of all our agents.
    I have noticed that the file size for those recordings has drastically increased.
    In only three days time, we are already at 12GB of recording storage.
    We used to keep 3-4 months of recordings in about the same amount of space?

    Why has the file size grown so exponentially?
    Is there any way to get them reduced back down to reality?
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  2. voiptoys

    voiptoys Member

    Joined:
    Feb 13, 2013
    Messages:
    331
    Likes Received:
    66
    Chris, that's curious since 3CX made changes to recordings to help reduce the size of the wav files, rather than increase the size. There is no setting for adjusting the recording size. However, if storage starts to become an issue, you can look at our 3CX Recording Manager add-on which on average compresses the recordings to between 1/2 to 1/4 of the original size without obvious loss of audio. It is a helpful tool for archiving recordings, and it does much more.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  3. CCAdmin

    Joined:
    Feb 13, 2013
    Messages:
    42
    Likes Received:
    4
    I can't use your tools, but thank you.
    We are running the linux Google Cloud hosted version of 3CX.
    I noticed your tool is for Windows only.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  4. YiannisH_3CX

    YiannisH_3CX Support Team
    Staff Member 3CX Support

    Joined:
    May 10, 2016
    Messages:
    3,497
    Likes Received:
    239
    Hello @CCAdmin

    Please note that in older version the audio format for the recordings was PCM. In order to reduce the size we switch the format to ADPCM, however because of numerous complaints that ADPCM was not able to be played natively to some emails e.g gmail we switch it back to PCM.
     
Thread Status:
Not open for further replies.