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- Jun 26, 2014
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Hi,
I am working with one customer who has 3CX 12.0 version. He is facing issue with call recording. Recording has stopped for some of the extension. And stop date is not common and it is varying. There is enough space in hard disk and i do not see any difference in configuration between working and non working phones. The option record all calls is enabled for all extension.
Majority of extension customer has are remote users and all are using 3cx softphone. There are connecting through VPN to 3cx phone system. Again here recording is working for some extension. Can't really say which part is blocking recording.
Please guide me how to resolve this issue and what will be best practices for vpn users.
Regards
Avinash
I am working with one customer who has 3CX 12.0 version. He is facing issue with call recording. Recording has stopped for some of the extension. And stop date is not common and it is varying. There is enough space in hard disk and i do not see any difference in configuration between working and non working phones. The option record all calls is enabled for all extension.
Majority of extension customer has are remote users and all are using 3cx softphone. There are connecting through VPN to 3cx phone system. Again here recording is working for some extension. Can't really say which part is blocking recording.
Please guide me how to resolve this issue and what will be best practices for vpn users.
Regards
Avinash