Recording not working for some extensions

Discussion in '3CX Phone System - General' started by amohod, Oct 13, 2014.

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  1. amohod

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    Hi,

    I am working with one customer who has 3CX 12.0 version. He is facing issue with call recording. Recording has stopped for some of the extension. And stop date is not common and it is varying. There is enough space in hard disk and i do not see any difference in configuration between working and non working phones. The option record all calls is enabled for all extension.

    Majority of extension customer has are remote users and all are using 3cx softphone. There are connecting through VPN to 3cx phone system. Again here recording is working for some extension. Can't really say which part is blocking recording.

    Please guide me how to resolve this issue and what will be best practices for vpn users.

    Regards
    Avinash
     
  2. pj3cx

    pj3cx Active Member

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    Hi there,
    Are you running latest version of 3CX Phone System (v12 SP6.1) ? if not please update, see if issue persists.
    Also, hard drive sleep modes are known to cause issues on recordings and should be disabled.
    Finally, recording path should be local and not UAS. If UAS, please change to local.
     
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  3. amohod

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    Thanks for your reply...if I go in 3cx service pack/update I see latest version as 3CX Phone System Version 12 Service Pack Update 6 Build 36097.670. Is this correct version?

    Regarding hard disk sleep mode, I will make changes and see if that helps.

    Regarding recording path what is mean by UAS and local...Right now recording is stored in usb hard disk attach to 3cx server.

    Regards
    Avinash
     
  4. pj3cx

    pj3cx Active Member

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    Yes version seems correct,

    By UAS I mean network sharing, which is not reliable for recordings storage as the connection might not be permanent.
    USB hard drive/NAS are not recommended neither, please look into moving the harddrive in UC for better performances and supported environment.
    By local I mean internal hard drive only.
     
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  5. amohod

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    Hi.....As per your instruction I moved the recording to internal hard disk. After moving to internal hard disk recording start working.

    I have one question regarding internal calls. when extn 1 call extn 2, I see recording only in one extn folder. is this by design or a issue.

    Thanks for your help.

    Regards
    Avinash
     
  6. pj3cx

    pj3cx Active Member

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    Hi,
    Perfect.
    About your other question, it is by design, only one file will be written per call.
     
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