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Recording options for queues.

Discussion in 'Ideas' started by Eliq91, May 2, 2017.

Recording options for queues. 5 5 7votes
5/5, 7 votes

  1. Eliq91

    May 2, 2017
    Likes Received:
    Many Call centers need the ability to record calls in certain queues; however, they do not need to record calls for all queues.

    I would like to request the feature to allow call recording for select queues so that agents can be a member of serval queue's while only recording calls for queues which require record preservation.

    This would also allow us to meet requirements for privacy laws across all of our queues.
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    Tomas Raska likes this.
  2. mobius

    Apr 11, 2011
    Likes Received:
    Yep, definite big bonus for large call centres. Especially those handling multiple clients who may or may not want recordings (such as ours)