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Recording Prompt audio in RecordComponent output

Discussion in 'CRM / Helpdesk / App Integration' started by csa452, Dec 12, 2011.

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  1. csa452

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    Hello,

    We are trying to incorporate the prompt of a recordComponent in the actual WAV file that is outputted.

    So for example, when someone calls the IVR and the prompt says "Please state your name" or something like that, the WAV file that is generated will have both the prompt and the person's response in it, rather than just the response itself.

    Is this possible?

    Thanks
     
  2. VAD_Support

    VAD_Support Active Member

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    With the VAD you can play the recorded audio. You just need to add a prompt of type "Recorded Audio" and then select the RecordComponent.AudioId variable in order to identify the audio to play.
     
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