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RECORDINGS for LEGAL use

Brandan Hermo

Platinum Partner
Advanced Certified
Joined
Jul 10, 2017
Messages
76
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Some customers find it interesting to be able to use the recordings as legal evidence.

But it is necessary to demonstrate the integrity of the file. This could be done by obtaining a HASH code that was always stored in 3CX.


In addition, it should be possible to obtain the complete audio in the recording (waiting tone, IVR warning that the call will be recorded, ...). In short, 3CX should serve as a custody tool for the recordings.
 
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