• V20: 3CX Re-engineered. Get V20 for increased security, better call management, a new admin console and Windows softphone. Learn More.

Recordings stored locally?

Status
Not open for further replies.

RyanF

Silver Partner
Intermediate Cert.
Joined
Jul 4, 2017
Messages
41
Reaction score
1
Hi Guys

We have a customer who had hit the quota on 3cx for recordings. After they had hit the quota they had pressed the record button on the 3cx phone app on andriod. Would this have saved the recording on the phone? Or would it not have saved at all because the quota was hit.

I really hope we can get this recording.

Thanks for the help

Ryan
 
Hello @RyanF

Please note that all recordings are stored on the server. When recording is enabled all audio passes through the server. So if the quota was reached i am afraid that the recording is lost.
 
Hi YiannisH

What a pity I thought the app might store it locally on the android phone when the record button is pressed.

Thanks for the response

Kind Regards

Ryan Fincham
 
Status
Not open for further replies.
Get 3CX - Absolutely Free!

Link up your team and customers Phone System Live Chat Video Conferencing

Hosted or Self-managed. Up to 10 users free forever. No credit card. Try risk free.

3CX
A 3CX Account with that email already exists. You will be redirected to the Customer Portal to sign in or reset your password if you've forgotten it.