Recover lost faxes?

Discussion in '3CX Phone System - General' started by fonewiz, Jun 15, 2015.

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  1. fonewiz

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    I just had an issue where the SMTP server 3CX uses to send out faxes via email started blocking all email from 3CX due to a SPAM filter.

    Is there any place on the server where the PDF's are stored so I can recover the ones that were lost in email?

    What happens when the emails are not successfully sent? Are the faxes just trashed? Seems odd if that's the case.

    Thanks in advance for any help with this.
     
  2. fonewiz

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    Looks like I found them in C:\ProgramData\3CXtenantname\Data\Fax\Faxes\Failed

    They are in TIF format so that's a start.

    Trying to figure out if there is a way to have 3CX pick them up and send them now that the email is working correctly again.

    If not, I guess I will need to find a way to convert them all to PDF and manually send to the customer.
     
  3. fonewiz

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    For someone else's benefit when searching.

    The PDF files were in the ToSend folder.

    More specifically:
    C:\ProgramData\3CXtenantname\Data\Fax\Faxes\ToSend

    Hope this helps someone.
     
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