Recovery on timer expiry

Discussion in '3CX Phone System - General' started by Dmitry, Mar 18, 2008.

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  1. Dmitry

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    Hello
    We have 3cx phone system enterprise edition + voip gateway patton sn 4960 with E1 (to provider).
    In this configuration we can to make up to 30 inbound calls simultaneously and only one outbound call.
    During attempting to make second outbound call , call fail.
    3cx log:
    09:40:25.079 Call::RouteFailed :[CM503014]: Call(16): Attempt to reach [sip:989264038432@10.10.250.15] failed. Reason: Server Failure
    09:40:25.079 CallLeg::eek:nFailure :[CM503003]: Call(16): Call to sip:89264038432@10.10.250.40:5060 has failed; Cause: 504 Server Time-out; from IP:10.10.250.40
    09:40:25.063 Line::printEndpointInfo :[CM505002]: Gateway:[Primelink] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Patton SN4960 4E24V UI MxSF v3.2.8.45 00A0BA02A43A R4.2 2007-09-19 H323 RBS SIP] Transport: [sip:10.10.250.15:5060]

    Patton log:

    LINE 1

    10.10.250.40#13:15:46 ICC > [IF-PBX] Added endpoint IF-PBX-009b3b08
    13:15:46 ICC > [IF-PBX] NEW CALL. Allocated Endpoint IF-PBX-009b3b08
    13:15:46 ICC > [EP IF-PBX-009b3b08] do not reroute because: no endpoint with
    call key: M2JkMTM2NGYyMGNmMDA4MzVmZWE3MjczMTYyNjY1MTk.
    13:15:46 ICC > [EP IF-PBX-009b3b08] AOC-S User << Call Setup
    13:15:46 ICC > [EP IF-PBX-009b3b08] AOC-D User << Call Setup
    13:15:46 ICC > [EP IF-PBX-009b3b08] AOC-E User << Call Setup
    13:15:46 ICC > [EP IF-PBX-009b3b08] >> [080005]
    SETUP (DSS1 User)
    [04039090A3]
    Bearer capability : 3.1kHz Audio - CCITT
    circuit mode - 64kBit/s - G.711 A-law
    [1E028583]
    Progress indicator : origination address is non-ISDN
    private network serving remote user - CCITT
    [6C050080323232]
    Calling party number : 222
    unknown number - unknown numbering plan
    presentation allowed - user provided not screened
    [700C803839363336313137333635]
    Called party number : 89636117365
    unknown number - unknown numbering plan

    13:15:46 ICC > [EP IF-PBX-009b3b08] Set state to CALL INITIATED
    13:15:46 ICC > [EP IF-PBX-009b3b08] State: CALL INITIATED, Event: PEER CONNEC
    TED
    13:15:46 ICC > [EP IF-PBX-009b3b08] Hold State: IDLE, Hold Event: PEER CONNEC
    TED
    13:15:47 ICC > [IF-PBX] << Message: primitive=38
    13:15:47 ICC > [EP IF-PBX-009b3b08] << [08000D]
    SETUP ACKNOWLEDGEMENT (DSS1 User)
    [1803A98382]
    Channel id : 2 - exclusive
    other interface - is not d-channel - CCITT - b-channel units

    13:15:47 IDP > [EP IF-PBX-009b3b08] Change dtmf detection to 'disabled'
    13:15:47 IDP > [EP IF-PBX-009b3b08] Acquired b-Channel 2 (Datapath terminatio
    n 1000002)
    13:15:47 ICC > [EP IF-PBX-009b3b08] State: CALL INITIATED, Event: TERMINAL MO
    RE INFO IND
    13:15:47 ICC > [EP IF-PBX-009b3b08] Set state to OVERLAP SENDING
    13:15:47 IDP > [EP IF-PBX-009b3b08] Change datapath direction to Send/Receive
    .
    13:15:51 ICC > [IF-PBX] << Message: primitive=43
    13:15:51 ICC > [EP IF-PBX-009b3b08] << [080002]
    CALL PROCEEDING (DSS1 User)
    [1803A98382]
    Channel id : 2 - exclusive
    other interface - is not d-channel - CCITT - b-channel units

    13:15:51 ICC > [EP IF-PBX-009b3b08] State: OVERLAP SENDING, Event: TERMINAL P
    ROCEEDING IND
    13:15:51 ICC > [EP IF-PBX-009b3b08] Set state to OUTGOING PROCEEDING
    13:16:04 ICC > [IF-PBX] << Message: primitive=31
    13:16:04 ICC > [EP IF-PBX-009b3b08] << [080001]
    ALERTING (DSS1 User)
    [1803A98382]
    Channel id : 2 - exclusive
    other interface - is not d-channel - CCITT - b-channel units

    13:16:04 ICC > [EP IF-PBX-009b3b08] State: OUTGOING PROCEEDING, Event: TERMIN
    AL ALERTING IND
    13:16:04 ICC > [EP IF-PBX-009b3b08] Set state to CALL DELIVERED
    13:16:05 ICC > [IF-PBX] << Message: primitive=62
    13:16:05 ICC > [EP IF-PBX-009b3b08] << [080007]
    CONNECT (DSS1 User)

    13:16:05 ICC > [EP IF-PBX-009b3b08] State: CALL DELIVERED, Event: TERMINAL SE
    TUP CONF
    13:16:05 ICC > [EP IF-PBX-009b3b08] Set state to ACTIVE
    13:16:05 IDP > [EP IF-PBX-009b3b08] Change dtmf detection to 'enabled'
    13:16:05 ICC > [EP IF-PBX-009b3b08] State: ACTIVE, Event: PEER INBAND INFO

    LINE 2

    13:16:25 ICC > [IF-PBX] Added endpoint IF-PBX-009c43d0
    13:16:25 ICC > [IF-PBX] NEW CALL. Allocated Endpoint IF-PBX-009c43d0
    13:16:25 ICC > [EP IF-PBX-009c43d0] do not reroute because: no endpoint with
    call key: NmY4ZDJjN2Y2NmI2NmRlZGIwOGRiZDg0ODgxZjU0YWM.
    13:16:25 ICC > [EP IF-PBX-009c43d0] AOC-S User << Call Setup
    13:16:25 ICC > [EP IF-PBX-009c43d0] AOC-D User << Call Setup
    13:16:25 ICC > [EP IF-PBX-009c43d0] AOC-E User << Call Setup
    13:16:25 ICC > [EP IF-PBX-009c43d0] >> [080005]
    SETUP (DSS1 User)
    [04039090A3]
    Bearer capability : 3.1kHz Audio - CCITT
    circuit mode - 64kBit/s - G.711 A-law
    [1E028583]
    Progress indicator : origination address is non-ISDN
    private network serving remote user - CCITT
    [6C050080313133]
    Calling party number : 113
    unknown number - unknown numbering plan
    presentation allowed - user provided not screened
    [700C803839323634303338343332]
    Called party number : 89264038432
    unknown number - unknown numbering plan

    13:16:25 ICC > [EP IF-PBX-009c43d0] Set state to CALL INITIATED
    13:16:25 ICC > [EP IF-PBX-009c43d0] State: CALL INITIATED, Event: PEER CONNEC
    TED
    13:16:25 ICC > [EP IF-PBX-009c43d0] Hold State: IDLE, Hold Event: PEER CONNEC
    TED
    13:16:25 ICC > [IF-PBX] << Message: primitive=38
    13:16:25 ICC > [EP IF-PBX-009c43d0] << [08000D]
    SETUP ACKNOWLEDGEMENT (DSS1 User)
    [1803A98385]
    Channel id : 5 - exclusive
    other interface - is not d-channel - CCITT - b-channel units

    13:16:25 IDP > [EP IF-PBX-009c43d0] Change dtmf detection to 'disabled'
    13:16:25 IDP > [EP IF-PBX-009c43d0] Acquired b-Channel 5 (Datapath terminatio
    n 1000005)
    13:16:25 ICC > [EP IF-PBX-009c43d0] State: CALL INITIATED, Event: TERMINAL MO
    RE INFO IND
    13:16:25 ICC > [EP IF-PBX-009c43d0] Set state to OVERLAP SENDING
    13:16:25 IDP > [EP IF-PBX-009c43d0] Change datapath direction to Send/Receive
    .
    13:16:41 ICC > [IF-PBX] << Message: primitive=43
    13:16:41 ICC > [EP IF-PBX-009c43d0] << [080002]
    CALL PROCEEDING (DSS1 User)
    [1803A98385]
    Channel id : 5 - exclusive
    other interface - is not d-channel - CCITT - b-channel units

    13:16:41 ICC > [EP IF-PBX-009c43d0] State: OVERLAP SENDING, Event: TERMINAL P
    ROCEEDING IND
    13:16:41 ICC > [EP IF-PBX-009c43d0] Set state to OUTGOING PROCEEDING
    13:16:41 ICC > [IF-PBX] << Message: primitive=34
    13:16:41 ICC > [EP IF-PBX-009c43d0] << [080045]
    DISCONNECT (DSS1 User)
    [080281E6]
    Cause : recovery on timer expiry
    private network serving local user - CCITT - Q.931

    13:16:41 ICC > [EP IF-PBX-009c43d0] State: OUTGOING PROCEEDING, Event: TERMIN
    AL DISCONNECT IND
    13:16:41 ICC > [EP IF-PBX-009c43d0] Set state to DISCONNECT INDICATION
    13:16:41 IDP > [EP IF-PBX-009c43d0] Change datapath direction to Receive Only
    .
    13:16:41 ICC > [EP IF-PBX-009c43d0] Hold State: IDLE, Hold Event: PEER RELEAS
    ED
    13:16:41 ICC > [EP IF-PBX-009c43d0] State: DISCONNECT INDICATION, Event: PEER
    RELEASED
    13:16:41 ICC > [EP IF-PBX-009c43d0] Set state to RELEASE REQUEST
    13:16:41 IDP > [EP IF-PBX-009c43d0] Change datapath direction to Inactive.
    13:16:41 ICC > [EP IF-PBX-009c43d0] AOC-S User << Call Clearing
    13:16:41 ICC > [EP IF-PBX-009c43d0] AOC-D User << Call Clearing
    13:16:41 ICC > [EP IF-PBX-009c43d0] AOC-E User << Call Clearing
    13:16:41 ICC > [EP IF-PBX-009c43d0] >> [08004D]
    RELEASE (DSS1 User)

    13:16:41 ICC > [IF-PBX] << Message: primitive=48
    13:16:41 ICC > [EP IF-PBX-009c43d0] << [08005A]
    RELEASE COMPLETE (DSS1 User)
    [08028190]
    Cause : normal call clearing
    private network serving local user - CCITT - Q.931

    13:16:41 IDP > [EP IF-PBX-009c43d0] Releasing b-Channel 5 (Datapath terminati
    on 1000005)
    13:16:41 ICC > [EP IF-PBX-009c43d0] State: RELEASE REQUEST, Event: TERMINAL R
    ELEASE CONF
    13:16:41 ICC > [EP IF-PBX-009c43d0] Set state to NULL
    13:16:41 ICC > [IF-PBX] CLEARING CALL IF-PBX-009c43d0
    13:16:41 ICC > [IF-PBX] Removed endpoint IF-PBX-009c43d0
    13:16:41 ICC > [IF-PBX] Destroying finished calls.
    13:16:41 ICC > [IF-PBX] Destroyed endpoint IF-PBX-009c43d0

    ---------------------------------------------------------------------------------------------------------------------------------------------------

    Log information from provider show the next error - “Recovery on timer expiry”.
    How can we increase this timer in 3cx?
     
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