Okay, I have a headache from reading/searching for this, and I've actually tried what I thought would solve this via the instructions located below for incoming CID: http://www.3cx.com/blog/docs/cid-formatting/ I followed scenario 2 for adding our access code to an incoming call for easy redial, substituting our number instead of "0". Saved the configuration and uploaded to the gateway, but without successful results. This issue is a one digit access code to access the lines. Both the physical phone, and 3CXPhone show the CID in history, but trying to dial will not work because there is no access code. How do I setup for redial of numbers in history without the access code? Thank you for any help in this matter.