Redirect Que/Digital Receptionist based on time of day

Discussion in '3CX Phone System - General' started by TCF, Sep 18, 2015.

Thread Status:
Not open for further replies.
  1. TCF

    TCF

    Joined:
    May 6, 2015
    Messages:
    92
    Likes Received:
    2
    We have a Digital Receptionist and a Que, our main office is open until 4, but Customer Service closes at 5pm, is there a way to redirect a caller to a different Digital Receptionist if they are calling off hours. For example when they first call our office instead of going to the usual Digital Receptionist it would go to a different one that say the following.


    Our office hours are 8AM to 4PM Eastern Monday through Friday. Customer service remains open until 5PM eastern. All other departments are closed at this time.
    • If you know your party’s extension & would like to leave a message, enter their extension now.
    • If you have an emergency or need to leave a message for a night shift employee please call 555555555
    • For Customer Service Press 1
    • To leave a business message press 2 or remain on the line
    • To hear this message again press 3
     
  2. positron

    Joined:
    Jan 14, 2013
    Messages:
    74
    Likes Received:
    10
    Configuration for Incoming calls to trunks and extensions all have controls to handle routing for calls during office hours or outside office hours. Additionally, the "office hours" can be based on global system settings or can be customized for the specific extension/trunk/DID.

    If you can't accomplish what you want by office hours setting on the incoming trunk, you can create some extra unassigned extensions for routing purposes. Assign custom office hours to the extension and set the forwarding rules accordingly to direct the extension calls to a DR or queue. Then you can route calls through that extension to handle special schedules.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
Thread Status:
Not open for further replies.