Redirecting outbound calls

Discussion in '3CX Phone System - General' started by JonnyM, Feb 28, 2017.

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  1. JonnyM

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    We have a requirement to divert certain often-dialled numbers to a different destination - in this specific case it is to take a call made to a dial-in conference service, and instead dial an international but local rate access number for the same service at a cost of around 10% of the original.

    The dialled number will be 11 digits long, I need to throw the entire number away and call a different number instead. The outbound rules only let me strip off 9 digits.

    Is there an elegant way to achieve this?
     
  2. leejor

    leejor Well-Known Member

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    Yes, that limitation really needs to be changed. I'm thinking (and I haven't tried this myself, and the number of concurrent calls may be a limitation), you could create some dummy extensions. each has a SIP ID matching the original number. Those extensions would in turn be forwarded to the new number. This may work for one call/one number at a time. If you have a multiple callers trying to access the same number, it may not work.

    I just put in a feature suggestion that includes an increase in the deleted digits, which would allow the complete replacement of all dialled numbers no matter the destination.
    https://www.3cx.com/community/threads/outbound-rule-s-to-internal-destinations.47762/#post-193003
     
    #2 leejor, Feb 28, 2017
    Last edited: Mar 2, 2017
  3. craigreilly

    craigreilly Well-Known Member

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  4. JasonNadeau

    JasonNadeau Member

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    .... Just for fun I tried it and it works ! Pretty sure that's the most elegant solution you're going to get JonnyM (and a pretty good one actually)! Turn on "accept multiple calls" and make sure to set all the internal forwards to this new number, but not External calls.
     
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  5. JonnyM

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    Thanks, will give that a try and feed back with the outcome. I've tried to find the feature requests talking about a more robust outbound rule facility and upvote them, hopefully the team can see there's a requirement here.
     
  6. JonnyM

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    Works great, thanks
     
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