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- Oct 20, 2015
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Greetings fellow 3CXers.
We have 8 copper PSTN lines provisioned from a local provider. All 8 come into our data closet. ONE of these 8 lines is extended to another building and terminated in an analog fax machine. The other 7 are connected to our two Patton SN4114 4 port VoIP gateways. In 3cx under 'Ports/Trunks Status' I see extensions 10000 - 10007 registered (not sure how it is there are 8 of them).
Both Patton's are setup in our 3cx (v.12) server (GW-01 and GW-02). In 3CX they're both configured inside use 4 lines each. The problem is that, physically/actually only 3 lines are connected to the second VoIP gateway (GW-02). The pattons have 0/0, 0/1, 0/2 and 0/3 ports on the back for where the PSTN lines go in. GW-02 has 0/0 empty but in 3cx, GW-02 has extensions 10004, 10005, 10006 and 10007 configured and registered.
I get a ton of these messages every day:
"Event source: 3CXPhoneSystem
Call or Registration to 8605364227@(Ln.10000@PPSH-PTSN-GW-01) has failed. [ V4 172.20.30.250:5060 UDP target domain=unspecified mFlowKey=908 ] replied: 502 Bad Gateway; from IP:172.20.30.250:5060"
I realize it says that the problem is with line 10000 on GW-01.. but I think it has something to do with the fact that line 10007 doesn't really exist.
I am writing in hopes that someone here can give me the steps I need to provide the 3cx server with the information it needs to understand that only lines 10000 - 10003 on GW-01 and 10005 - 10007 are real/available. 10004 is, I assume associated with port 0/0 on GW - 02 which has nothing plugged into it.
Thanks in advance for any guidance on this.
Best wishes,
Joshua
I know that if I can show 3CX that there are only 7 lines I won't get those messages any more.
Thanks in advance for any assistance you can offer!
We have 8 copper PSTN lines provisioned from a local provider. All 8 come into our data closet. ONE of these 8 lines is extended to another building and terminated in an analog fax machine. The other 7 are connected to our two Patton SN4114 4 port VoIP gateways. In 3cx under 'Ports/Trunks Status' I see extensions 10000 - 10007 registered (not sure how it is there are 8 of them).
Both Patton's are setup in our 3cx (v.12) server (GW-01 and GW-02). In 3CX they're both configured inside use 4 lines each. The problem is that, physically/actually only 3 lines are connected to the second VoIP gateway (GW-02). The pattons have 0/0, 0/1, 0/2 and 0/3 ports on the back for where the PSTN lines go in. GW-02 has 0/0 empty but in 3cx, GW-02 has extensions 10004, 10005, 10006 and 10007 configured and registered.
I get a ton of these messages every day:
"Event source: 3CXPhoneSystem
Call or Registration to 8605364227@(Ln.10000@PPSH-PTSN-GW-01) has failed. [ V4 172.20.30.250:5060 UDP target domain=unspecified mFlowKey=908 ] replied: 502 Bad Gateway; from IP:172.20.30.250:5060"
I realize it says that the problem is with line 10000 on GW-01.. but I think it has something to do with the fact that line 10007 doesn't really exist.
I am writing in hopes that someone here can give me the steps I need to provide the 3cx server with the information it needs to understand that only lines 10000 - 10003 on GW-01 and 10005 - 10007 are real/available. 10004 is, I assume associated with port 0/0 on GW - 02 which has nothing plugged into it.
Thanks in advance for any guidance on this.
Best wishes,
Joshua
I know that if I can show 3CX that there are only 7 lines I won't get those messages any more.
Thanks in advance for any assistance you can offer!