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Registration Problem

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xdgning

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I have a custom gateway with 4 FXS extensions. How should I do the configuration? I used "Extensions->Add" and all the user name and password match, but as I boot up my gateway, it still wouldn't register. What could be the problem here? Am I doing it correctly?

Thanks
 
xdgning said:
I have a custom gateway with 4 FXS extensions. How should I do the configuration? I used "Extensions->Add" and all the user name and password match, but as I boot up my gateway, it still wouldn't register. What could be the problem here? Am I doing it correctly?

Thanks

Which kind of custom gateway you are using?
 
Maybe I should call it ATA instead. Our company just designed it, so it's not one of the popular ATAs. We're looking for a good SIP server. It worked with other SIP servers before, so it should not be the device's problem. It looks like it's not even finding the 3CX server. I have the ATA set at IP 10.0.0.155 and the 3CX server set at IP 10.0.0.157. I see on the server status log "Default Local IP address 127.0.0.1:5060". Could this be the problem?
 
Here is the server status log

09:12:50.796 CallMgr::Initialize [CM000002] *!* Failed to initialize SIP stack!
09:12:50.781 gt;>:Failed to create transport: V4 UDP 5060 on ANY
09:12:50.750 gt;>:[ V4 0.0.0.0:5060 UDP target domain=unspecified connectionId=0 ] already in use
09:12:50.750 CallMgr::Stack::Initialize [CM106000] ** Adding transports **
09:12:50.703 CallMgr::Initialize [CM100003] ** Initializing SIP stack **
09:12:50.703 CallMgr::Initialize [CM100002] Default Local IP address: 127.0.0.1:5060
09:12:48.828 CallMgr::Initialize [CM100001] Version: 3.1.2434.0
09:12:48.828 CallMgr::Initialize [CM100000] Start 3CX PhoneSystem Call Manager
09:12:48.718 LoadLicenceInfo [CM100008] Licence loading error
 
Another thing, how do I restart 3CX
 
UDP 5060 conflict, please disable the other software which use UDP 5060 at the same box. Or change another UDP port for 3CX.
 
xdgning,

Another thing, how do I restart 3CX


I use following batch to restart those services.
------------------------------------------------------------
net stop "3CX PhoneSystem"
net stop "3CXPhoneSystemWebServer"
net stop 3cxivr
net stop "3CX PhoneSystem Media Server"
net stop 3cxvboxmgr
net stop "3CX PhoneSystem Database Server"

net start "3CX PhoneSystem Database Server"
net start 3cxvboxmgr
net start "3CX PhoneSystem Media Server"
net start 3cxivr
net start "3CXPhoneSystemWebServer"
net start "3CX PhoneSystem"
 
Yes, it worked.

Thank you.

But there are still other issues:

1. One extension can call the other, but does not work in reverse.
2. No voice transmission
3. Does not go on-hook when hanging up after call establishment

I'll look into it a little more and let you know the details

Also, do the settings take effect after I press "OK", or do I need to restart the server? And how do I restart it?
 
xdgning said:
Here is the server status log

09:12:50.796 CallMgr::Initialize [CM000002] *!* Failed to initialize SIP stack!
09:12:50.781 gt;>:Failed to create transport: V4 UDP 5060 on ANY

09:12:50.750 gt;>:[ V4 0.0.0.0:5060 UDP target domain=unspecified connectionId=0 ] already in use
09:12:50.750 CallMgr::Stack::Initialize [CM106000] ** Adding transports **
09:12:50.703 CallMgr::Initialize [CM100003] ** Initializing SIP stack **
09:12:50.703 CallMgr::Initialize [CM100002] Default Local IP address: 127.0.0.1:5060
09:12:48.828 CallMgr::Initialize [CM100001] Version: 3.1.2434.0
09:12:48.828 CallMgr::Initialize [CM100000] Start 3CX PhoneSystem Call Manager
09:12:48.718 LoadLicenceInfo [CM100008] Licence loading error

Is there some 5060 port user on a host where PBX running?
 
Yes. I can register now.

Now I have the problems listed above.

Could you take a look to see if you have any suggestions?

Thanks
 
5qg4 said:
xdgning,

Another thing, how do I restart 3CX


I use following batch to restart those services.
------------------------------------------------------------
net stop "3CX PhoneSystem"
net stop "3CXPhoneSystemWebServer"
net stop 3cxivr
net stop "3CX PhoneSystem Media Server"
net stop 3cxvboxmgr
net stop "3CX PhoneSystem Database Server"

net start "3CX PhoneSystem Database Server"
net start 3cxvboxmgr
net start "3CX PhoneSystem Media Server"
net start 3cxivr
net start "3CXPhoneSystemWebServer"
net start "3CX PhoneSystem"

Got it. Is restarting necessary after I modify the web settings?
 
Network topology. Please describe it. Where is extension resided, where is PBX resided, network configuration on PBX host.

Thanks,
Stepan
 
I have an ATA, with 4 analog phones connected to 4 FXS ports. The ATA is connected to the computer with 3CX Phone System installed.

IP address for ATA: 10.0.0.155
IP address for 3CX: 10.0.0.157

User Name/Password for 4 ports are 2160/123, 2161/123, 2162/123, 2163/123. Same is configured for 3CX Extentions.

CODEC for all ports are G.711 ULAW

Problems:
1. No voice transmission
2. The ATA dies immediately after a call connection is established
 
Hi, xdgning
But there are still other issues:

1. One extension can call the other, but does not work in reverse.
2. No voice transmission
3. Does not go on-hook when hanging up after call establishment

Maybe I should call it ATA instead. Our company just designed it, so it's not one of the popular ATAs. We're looking for a good SIP server. It worked with other SIP servers before, so it should not be the device's problem. It looks like it's not even finding the 3CX server. I have the ATA set at IP 10.0.0.155 and the 3CX server set at IP 10.0.0.157. I see on the server status log "Default Local IP address 127.0.0.1:5060". Could this be the problem?

If you have a problems just ask about it, but please don't ask about "spheric horse in the vacuum" :)

Please list "other SIP servers" and then we will have a good point to start the discussion :)

Thanks,
Stepan
 
1. One extension can call the other, but does not work in reverse.
This problem is solved. It appears to be the ringer problem of the phone.

Please list "other SIP servers" and then we will have a good point to start the discussion :)
It worked with OpenSER.

And what does "spheric horse in the vacuum" mean? :oops:
 
xdgning,

Any log at 3cx box can provide here for this problem?

Regards,
 
xdgning said:
Please list "other SIP servers" and then we will have a good point to start the discussion :)
It worked with OpenSER.

Its good, but 3CX PBX works with many types of equipment not only one. So I think that something wrong with your ATA.

xdgning said:
And what does "spheric horse in the vacuum" mean? :oops:
It just a joke :) . I mean that if you develop ATA then you should have a lot of additional information and can provide more specific and informative questions related to PBX functionality.

Regards,
Stepan
 
Yes. We have tried most of ATA are no issue found with 3CX PBX. Such are linksys, Grandstream, Netgear and etc..... All of them are work both LAN or NAT.
 
Sorry for the late reply. I was refreshing the first page, and didn't notice the thread has already gone to page 2.

The registration problem is solved. Thanks for your help.

As for the voice transmission problem, I guess it could be a failure of our ATA, as I switched back to OpenSER only to find the same problem. (Though it has been functioning stablely for weeks now). Anyways, could you recommend some soft phones so that I can test out 3CX while working on our board.

Also, what is the cost of the commercial version 3CX? What additional features does it provide?

An amateur question, if I use 3CX only as the SIP server to establish call sessions, does it matter if it supports the CODEC used on our ATA or not?
 
X-Lite seems to work well

I would recommend trying out X-Lite for a soft phone.

The free version is available here:

http://www.counterpath.com/index.php?menu=Products&smenu=xlite

Take care
 
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