Registration Problem

Discussion in '3CX Phone System - General' started by xdgning, Aug 7, 2007.

  1. xdgning

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    I have a custom gateway with 4 FXS extensions. How should I do the configuration? I used "Extensions->Add" and all the user name and password match, but as I boot up my gateway, it still wouldn't register. What could be the problem here? Am I doing it correctly?

    Thanks
     
  2. SY

    SY Well-Known Member
    3CX Staff

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    Which kind of custom gateway you are using?
     
  3. xdgning

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    Maybe I should call it ATA instead. Our company just designed it, so it's not one of the popular ATAs. We're looking for a good SIP server. It worked with other SIP servers before, so it should not be the device's problem. It looks like it's not even finding the 3CX server. I have the ATA set at IP 10.0.0.155 and the 3CX server set at IP 10.0.0.157. I see on the server status log "Default Local IP address 127.0.0.1:5060". Could this be the problem?
     
  4. xdgning

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    Here is the server status log

    09:12:50.796 CallMgr::Initialize [CM000002] *!* Failed to initialize SIP stack!
    09:12:50.781 gt;>:Failed to create transport: V4 UDP 5060 on ANY
    09:12:50.750 gt;>:[ V4 0.0.0.0:5060 UDP target domain=unspecified connectionId=0 ] already in use
    09:12:50.750 CallMgr::Stack::Initialize [CM106000] ** Adding transports **
    09:12:50.703 CallMgr::Initialize [CM100003] ** Initializing SIP stack **
    09:12:50.703 CallMgr::Initialize [CM100002] Default Local IP address: 127.0.0.1:5060
    09:12:48.828 CallMgr::Initialize [CM100001] Version: 3.1.2434.0
    09:12:48.828 CallMgr::Initialize [CM100000] Start 3CX PhoneSystem Call Manager
    09:12:48.718 LoadLicenceInfo [CM100008] Licence loading error
     
  5. xdgning

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    Another thing, how do I restart 3CX
     
  6. 5qg4

    5qg4 Active Member

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    UDP 5060 conflict, please disable the other software which use UDP 5060 at the same box. Or change another UDP port for 3CX.
     
  7. 5qg4

    5qg4 Active Member

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    xdgning,


    I use following batch to restart those services.
    ------------------------------------------------------------
    net stop "3CX PhoneSystem"
    net stop "3CXPhoneSystemWebServer"
    net stop 3cxivr
    net stop "3CX PhoneSystem Media Server"
    net stop 3cxvboxmgr
    net stop "3CX PhoneSystem Database Server"

    net start "3CX PhoneSystem Database Server"
    net start 3cxvboxmgr
    net start "3CX PhoneSystem Media Server"
    net start 3cxivr
    net start "3CXPhoneSystemWebServer"
    net start "3CX PhoneSystem"
     
  8. xdgning

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    Yes, it worked.

    Thank you.

    But there are still other issues:

    1. One extension can call the other, but does not work in reverse.
    2. No voice transmission
    3. Does not go on-hook when hanging up after call establishment

    I'll look into it a little more and let you know the details

    Also, do the settings take effect after I press "OK", or do I need to restart the server? And how do I restart it?
     
  9. SY

    SY Well-Known Member
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    Is there some 5060 port user on a host where PBX running?
     
  10. xdgning

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    Yes. I can register now.

    Now I have the problems listed above.

    Could you take a look to see if you have any suggestions?

    Thanks
     
  11. xdgning

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    Got it. Is restarting necessary after I modify the web settings?
     
  12. SY

    SY Well-Known Member
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    Network topology. Please describe it. Where is extension resided, where is PBX resided, network configuration on PBX host.

    Thanks,
    Stepan
     
  13. xdgning

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    I have an ATA, with 4 analog phones connected to 4 FXS ports. The ATA is connected to the computer with 3CX Phone System installed.

    IP address for ATA: 10.0.0.155
    IP address for 3CX: 10.0.0.157

    User Name/Password for 4 ports are 2160/123, 2161/123, 2162/123, 2163/123. Same is configured for 3CX Extentions.

    CODEC for all ports are G.711 ULAW

    Problems:
    1. No voice transmission
    2. The ATA dies immediately after a call connection is established
     
  14. SY

    SY Well-Known Member
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    Hi, xdgning
    If you have a problems just ask about it, but please don't ask about "spheric horse in the vacuum" :)

    Please list "other SIP servers" and then we will have a good point to start the discussion :)

    Thanks,
    Stepan
     
  15. xdgning

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    This problem is solved. It appears to be the ringer problem of the phone.

    It worked with OpenSER.

    And what does "spheric horse in the vacuum" mean? :oops:
     
  16. 5qg4

    5qg4 Active Member

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    xdgning,

    Any log at 3cx box can provide here for this problem?

    Regards,
     
  17. SY

    SY Well-Known Member
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    Its good, but 3CX PBX works with many types of equipment not only one. So I think that something wrong with your ATA.

    It just a joke :) . I mean that if you develop ATA then you should have a lot of additional information and can provide more specific and informative questions related to PBX functionality.

    Regards,
    Stepan
     
  18. 5qg4

    5qg4 Active Member

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    Yes. We have tried most of ATA are no issue found with 3CX PBX. Such are linksys, Grandstream, Netgear and etc..... All of them are work both LAN or NAT.
     
  19. xdgning

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    Sorry for the late reply. I was refreshing the first page, and didn't notice the thread has already gone to page 2.

    The registration problem is solved. Thanks for your help.

    As for the voice transmission problem, I guess it could be a failure of our ATA, as I switched back to OpenSER only to find the same problem. (Though it has been functioning stablely for weeks now). Anyways, could you recommend some soft phones so that I can test out 3CX while working on our board.

    Also, what is the cost of the commercial version 3CX? What additional features does it provide?

    An amateur question, if I use 3CX only as the SIP server to establish call sessions, does it matter if it supports the CODEC used on our ATA or not?
     
  20. Ralph

    Ralph Member

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    X-Lite seems to work well

    I would recommend trying out X-Lite for a soft phone.

    The free version is available here:

    http://www.counterpath.com/index.php?menu=Products&smenu=xlite

    Take care
     

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