Remote 3cx not working

Discussion in '3CX Phone System - General' started by clark.morgan, Mar 1, 2012.

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  1. clark.morgan

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    Hi to All,

    I am new to 3cx, i just install it to my machine and all the local soft phone in my network are working fine but when i try to use it outside of my network it said that the authentication are failed i don't know what to do next. I appreciate your help.

    Here is the log from the server.

    18:15:55.585 [CM102001]: Authentication failed for SipReq: REGISTER 122.55.12.98:5060 tid=b147195a6a419d57 cseq=REGISTER contact=1171@180.194.227.117:49926 / 2 from(wire); Reason: Credentials don't match, check that authorization-ID and password match the ones in extension settings
    18:15:21.998 [CM102001]: Authentication failed for SipReq: REGISTER http://www.litexpress.com.ph:5060 tid=38400045c17ddb34 cseq=REGISTER contact=1171@180.194.227.117:49925 / 2 from(wire); Reason: Credentials don't match, check that authorization-ID and password match the ones in extension settings
    18:14:54.517 [CM102001]: Authentication failed for SipReq: REGISTER litexpress.com.ph:5060 tid=6c3ea401db3ede6e cseq=REGISTER contact=1171@180.194.227.117:49924 / 2 from(wire); Reason: Credentials don't match, check that authorization-ID and password match the ones in extension settings
    18:14:42.535 [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server [ V4 199.192.206.228:3478 UDP target domain=unspecified mFlowKey=0 ] over Transport [ V4 192.168.30.191:5060 UDP target domain=unspecified mFlowKey=0 ]
    18:13:55.057 [CM102001]: Authentication failed for SipReq: REGISTER 122.55.12.98:5060 tid=e212eb4d1d38d729 cseq=REGISTER contact=1171@180.194.227.117:49923 / 2 from(wire); Reason: Credentials don't match, check that authorization-ID and password match the ones in extension settings
    18:08:59.053 [CM102001]: Authentication failed for SipReq: REGISTER 122.55.12.98:5060 tid=a1450a5b857c153f cseq=REGISTER contact=1171@180.194.227.117:49921 / 2 from(wire); Reason: Credentials don't match, check that authorization-ID and password match the ones in extension settings
    18:07:17.889 [CM102001]: Authentication failed for SipReq: REGISTER 122.55.12.98:5060 tid=105b3a6a36317852 cseq=REGISTER contact=1171@180.194.227.117:49920 / 2 from(wire); Reason: Credentials don't match, check that authorization-ID and password match the ones in extension settings
    17:55:54.485 [CM102001]: Authentication failed for SipReq: REGISTER 122.55.12.98:5060 tid=ad4eee1fa5420831 cseq=REGISTER contact=1156@180.194.227.117:49919 / 2 from(wire); Reason: Credentials don't match, check that authorization-ID and password match the ones in extension settings
    17:55:43.967 [CM504001]: Ext.1201: new contact is registered. Contact(s): [sip:1201@192.168.30.189:49836;rinstance=459fd194d817cc81/1201]
    17:54:42.467 [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server [ V4 199.192.206.228:3478 UDP target domain=unspecified mFlowKey=0 ] over Transport [ V4 192.168.30.191:5060 UDP target domain=unspecified mFlowKey=0 ]
    17:47:33.041 [CM102001]: Authentication failed for SipReq: REGISTER 122.55.12.98:5060 tid=7e73d15c6360d656 cseq=REGISTER contact=1156@180.194.227.117:49918 / 2 from(wire); Reason: Credentials don't match, check that authorization-ID and password match the ones in extension settings
    17:46:04.500 [CM102001]: Authentication failed for SipReq: REGISTER 122.55.12.98:5060 tid=532e614ac5382b29 cseq=REGISTER contact=1156@180.194.227.117:49917 / 2 from(wire); Reason: Credentials don't match, check that authorization-ID and password match the ones in extension settings
    17:45:21.158 [CM102001]: Authentication failed for SipReq: REGISTER 122.55.12.98:5060 tid=fb719d0a85734d2c cseq=REGISTER contact=1156@180.194.227.117:49916 / 2 from(wire); Reason: Credentials don't match, check that authorization-ID and password match the ones in extension settings
    17:41:38.837 [CM102001]: Authentication failed for SipReq: REGISTER 122.55.12.98:5060 tid=cf036a583f098d2e cseq=REGISTER contact=1156@180.194.227.117:49915 / 2 from(wire); Reason: Credentials don't match, check that authorization-ID and password match the ones in extension settings
    17:39:08.835 [CM102001]: Authentication failed for SipReq: REGISTER 122.55.12.98:5060 tid=bf737c1bd83e3e7a cseq=REGISTER contact=1156@180.194.227.117:49914 / 2 from(wire); Reason: Credentials don't match, check that authorization-ID and password match the ones in extension settings
    17:37:40.550 [CM102001]: Authentication failed for SipReq: REGISTER 122.55.12.98:5060 tid=a736df01d36d2639 cseq=REGISTER contact=1999@180.194.227.117:49913 / 2 from(wire); Reason: Credentials don't match, check that authorization-ID and password match the ones in extension settings

    Thanks!

    Clark
     
  2. lneblett

    lneblett Well-Known Member

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    Check your trunk provider settings. Make sure that your credentials are correct and that both the trunk and extension settings all show as being registered (green),
     
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