Remote Call Controll Jabra Pro 935 on 3CX Ver. 14-3

Discussion in 'Windows' started by 3CXuser10, May 26, 2016.

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  1. 3CXuser10

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    Hi!
    I have trouble with a Jabra Pro 935 Wireless headsett, The Remote Call Control does not work.
    Mute and adjust volume up and down is ok, but answering and hang up calls from headsett isn't ok

    Have anyone experience with this?
     
  2. leejor

    leejor Well-Known Member

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  3. 3CXuser10

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    Yes, and I have installed Jabra Direct.
    The Headset would not work if I'm not set Audio options to Jabra Pro 935.
    But still the Remote Call Control will not work properly.
     
  4. AndreasP_3CX

    AndreasP_3CX New Member
    3CX Support

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    That can be an issue of the Jabra software not detecting the 3CXPhone client and not enabling integration and we have seen this with other uisers of the Jabra 935 as well where the Jabra 930 would work and the 935 would not work on the same machine. Are you able to open a ticket so that we can get the Jabra logs and confirm this?
     
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  5. signseen

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    Was there an solution for this problem? we are having the same issues.
     
  6. nicor

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    I have the same problem. Jabra pro 935 doesn't accept calls via button. I have a jabra evolve 65 which works. Please advise.
     
  7. Fabio Colbrelli

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    Hello to all in the round

    I just figured out exact the same problem only with the Jabra pro 935, other Jabra's and other Headset are working correctly. What headset do you use in your company? Because we are evaluating the right one.

    Thank you for your answer :)

    Friendly greetings
     
  8. nicor

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    The buttons of the Jabra Pro 935 are not working with 3CX softphone. Neither 3CX or Jabra did reply to my request from months ago. Looks like they don't care to get new customers.
     
  9. Fabio Colbrelli

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    I had contact with Jabra and they told me this: Jabra offers a plattform to every PBX Builder with all functions, from there on is the business of the PBX builder to implement this functions with the softphone of there own...So 3cx have to implement every device from jabra with all functions: Answering Calls, Mute, Put on hold and so on... I also wrote to 3cx and till now I didn't recieve a answer.
     
  10. red45

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    Well, looks like there is no support from 3CX for any headsets other than Sennheiser? Makes no sense.

    From: 3CX Customer Support Portal [mailto:helpdesk@3cx.com]
    Sent: Thursday, March 2, 2017 11:43 AM
    Subject: Re: 3CX Support || Ticket Updated (Ticket ID 124022)


    Hello Chris Porosky,


    Thank you for your email,


    Kindly note that Jabra is not a supported headset and therefore we cannot provide support on how to configure the headset with the 3CX Phone for Windows. You can use the answer/mute button of the 3CX Phone for Windows in order to answer and mute the calls.


    The current supported headsets can be found under the following link:

    1) https://www.3cx.com/support/
     
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  11. Fabio Colbrelli

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    This really doesn't make sense, they got the jabra configuration http://www.3cx.com/docs/jabra-headsets/ wrote down on there Website, what ever we tried sennheisser and we are going for sennheisser right now, but 3cx should support more headsets...
     
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