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Remote Caller hears a slight echo V14

Discussion in 'Windows' started by petewatterschats, Apr 5, 2016.

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  1. petewatterschats

    petewatterschats New Member

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    I receive a call using the windows softphone

    I use the PC Speakers and Logictech WEb CAM C310

    The microphone in the 3CX Windows client is set to 2-HD WEB CAM C310

    The Speaker is set to Real-Tek High Def Audio

    Echo Cancellation is checked

    On The 3CX Client side the sound is great but on the caller side they here a slight echo

    Any advise would be appreciated
     
  2. leejor

    leejor Well-Known Member

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    It is not advised to use speakers. Speakerphones are designed to eliminate a lot of the speaker audio to minimise echo, not so much if you use a PC (speakers) and a VoIP application. You are best off using a headset unless there are multiple people that need to hear the audio, in that case mute the mic when it isn't being used.
     
  3. petewatterschats

    petewatterschats New Member

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    Makes sense now that I think about it.

    Thanks
     
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