remote can't call

Discussion in '3CX Phone System - General' started by Thor2008, May 7, 2010.

Thread Status:
Not open for further replies.
  1. Thor2008

    Joined:
    Mar 28, 2009
    Messages:
    10
    Likes Received:
    0
    good morning

    i have configure a 3cx rel 8 in my company i have locally a gransteam 2000 e some softphone
    and locally every work

    i must connect to 3cx system a remote office and i am set other for this features

    i have map statically port 5060 and 5090

    i have connect my GXP2000 in remote office and set it in account1 field SIP Server: private ip of the server 3cx
    Outbound Proxy: pubblic static ip of my adsl connection

    i view GXP2000 as register and if a make a call from this the remote phone ring but i can't make call

    i paste also a log if can help

    thank Alberto

    17:08:28.468 [CM503008]: Call(122): Call is terminated
    17:08:24.000 Active calls counted toward license limit: [122]
    17:08:15.968 [CM503007]: Call(122): Device joined: sip:10001@192.168.0.221:5062
    17:08:15.968 [CM503007]: Call(122): Device joined: sip:103@85.39.107.177:5060;transport=udp
    17:08:08.437 [CM503002]: Call(122): Alerting sip:10001@192.168.0.221:5062
    17:08:02.765 [CM503025]: Call(122): Calling Unknown:3494994446@(Ln.10000@Fastweb)@[Dev:sip:10001@192.168.0.221:5062]
    17:08:02.765 [CM503003]: Call(122): Call to sip:3494994446@192.168.0.221:5060 has failed; Cause: 503 Service Unavailable; from IP:192.168.0.221:5060
    17:07:57.671 [CM503025]: Call(122): Calling Unknown:3494994446@(Ln.10000@Fastweb)@[Dev:sip:10000@192.168.0.221:5060]
    17:07:57.640 [CM503004]: Call(122): Route 1: Unknown:3494994446@(Ln.10000@Fastweb)@[Dev:sip:10000@192.168.0.221:5060,Dev:sip:10001@192.168.0.221:5062]
    17:07:57.640 [CM503010]: Making route(s) to <sip:3494994446@192.168.0.222>
    17:07:57.625 [CM505001]: Ext.103: Device info: Device Identified: [Man: Grandstream;Mod: GXP Series;Rev: General] Capabilities:[no-reinvite, no-replaces, unable-no-sdp, recvonly] UserAgent: [Grandstream GXP2000 1.2.2.26] PBX contact: [sip:103@93.63.191.34:13676]
    17:07:57.625 [CM503001]: Call(122): Incoming call from Ext.103 to <sip:3494994446@192.168.0.222>
    17:07:52.000 Active calls counted toward license limit: []
     
  2. leejor

    leejor Well-Known Member

    Joined:
    Jan 22, 2008
    Messages:
    10,779
    Likes Received:
    286
    Are you using an SPA3102? I'm seeing both ports 5060 and 5062 showing up for the same IP. Make sure that you have the same port number in both the 3102 and the 3CX trunk settings.
     
  3. Thor2008

    Joined:
    Mar 28, 2009
    Messages:
    10
    Likes Received:
    0
    thanks for the reply

    i use a patton 4554

    with the softphone the remote internal can work
    but whit granstrewam gx2000 the ip phone is registered i can ring other phone but call is not estabilished

    are there somethink to set in gramstream 2000 for use this phone from remote internal ?

    Thanks Alberto
     
  4. leejor

    leejor Well-Known Member

    Joined:
    Jan 22, 2008
    Messages:
    10,779
    Likes Received:
    286
    The one thing that you pretty much have to enable, when setting up a remote extension (and not using a tunnel of any sort), is STUN. Have you done that on the set? Unless the set is getting a public IP (not behind a router).
     
Thread Status:
Not open for further replies.