Remote Extension not connect

Discussion in '3CX Phone System - General' started by Pablooo, Feb 21, 2012.

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  1. Pablooo

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    Hi,

    I´m having problems connecting as a remote extension my 3CX Phone for win. I checked "Troubleshooting a Direct Remote Extension", Uncheck Disallow use of extension outside the LAN, Run firewall checker and all is fine and the ports are fine.. the error on the 3CX Phone debug file are:

    DX:MP3 Writer initialized
    DX:MP3 Encoder initialized
    DX:FFDShow not present
    Translation file OK
    HTTP data provisioning failed
    Attempting to connect 187.162.29.XXX
    Tunnel got as listening port 62840
    Tunnel got as local SIP port 62841
    Phone got as local port 62842
    Jabra not connected
    RTP engine OK
    SIP engine OK
    Sound mic device OK []
    Sound ring device OK []
    Sound speaker device OK []
    Attempting to start the tunnel
    Tunnel required cfg file:C:\Users\AppData\Local\3CX VoIP Phone\3CxVoipPhone.ini
    Tunnel logfile output:C:\Users\AppData\Local\3CX VoIP Phone\Logs
    Tunnel logging: off
    Tunnel bridges created OK
    Tunnel started
    Tunnel is attempting to connect remote tunnel 123456 [187.162.29.XXx:5090]
    Tunnel connection established
    Tunnel is attempting to connect remote tunnel 123456 [187.162.29.XXX:5090]
    Tunnel has been disconnected by remote end
    Tunnel send from phone to PBX: REGISTER
    Tunnel connection established
    Tunnel send from phone to PBX: REGISTER
    Tunnel has been disconnected by remote end
    Tunnel is attempting to connect remote tunnel 123456 [187.162.29.XXX:5090]
    Tunnel connection established
    Tunnel send from phone to PBX: REGISTER
    Tunnel has been disconnected by remote end
    Tunnel is attempting to connect remote tunnel 123456 [187.162.29.XXx:5090]
    Tunnel connection established


    Seems the tunnel conected but few seconds after disconect..
    thanks for your help!
     
  2. leejor

    leejor Well-Known Member

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    First of all, it's not a good idea to display your entire public IP, you are just asking for trouble.

    Check the 3CX PBX log, it should give you more (useful) information about why the tunnel connection could not be maintained.
     
  3. Pablooo

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    thanks leejor.. I would do that..
     
  4. kad2011

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    I have this problem to.
    In my case the problem was because password for Tunnel in PBX and password for Tunnel in 3CX Phone did not match.
    When have error Tunnel connection established
    Tunnel has been disconnected by remote end

    Checked password on both side.
     
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