Remote office calls dropping after 15 seconds

Discussion in '3CX Phone System - General' started by rc37, May 16, 2011.

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  1. rc37

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    I have 3 SPA941 phones connected in a remote office. They connect up just fine, but when you make a call or answer a call from one of the phones, the call will drop within 15 seconds. I have opened the ports on the office router as well as the ports on the remote office router. And from a second location I am using 3cx softphone and it is having issues as well.
     
  2. willow

    willow Member

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    what router are you using? are you calling the other location via a bridge or the local number? 15 seconds could be nat/firewall issue or carrier issue? we will need to see a 3cx trace log to troubleshoot better.
     
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  3. rc37

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    Thanks for your response. I am using Linksys routers on both ends. I put by 3CX in the DMZ and it made no difference. But it did increase my time from 15 seconds to 32 seconds. I have attached firewall test results and logs.

    15:49:42.343 [CM503008]: Call(420): Call is terminated
    15:49:42.296 [CM503020]: Normal call termination. Reason: Not found
    15:49:42.296 [CM503016]: Call(420): Attempt to reach <sip:1@> failed. Reason: Not Found
    15:49:42.281 [CM503003]: Call(420): Call to sip:15121@den.teliax.net:5060 has failed; Cause: 404 Not Found; from IP:63.211.239.14:5060
    15:49:41.859 [CM503025]: Call(420): Calling VoIPline:15121@(Ln.10001@Teliax -Out)@[Dev:sip:tmrcc@den.teliax.net:5060]
    15:49:41.687 [CM503004]: Call(420): Route 1: VoIPline:15121@(Ln.10001@Teliax -Out)@[Dev:sip:tmrcc@den.teliax.net:5060]
    15:49:41.671 [CM503010]: Making route(s) to <sip:1@>
    15:49:41.671 [CM505001]: Ext.601: Device info: Device Identified: [Man: Grandstream;Mod: GXP Series;Rev: General] Capabilities:[reinvite, no-replaces, unable-no-sdp, recvonly] UserAgent: [Grandstream GXP2010 1.1.5.15] PBX contact: [sip:601@192.168.1.249:5060]
    15:49:41.671 [CM503001]: Call(420): Incoming call from Ext.601 to <sip:1@>
    15:47:39.765 [MS105000] C:419.1: No RTP packets were received:remoteAddr=192.168.1.121:5004,extAddr=0.0.0.0:0,localAddr=192.168.1.249:7056
    15:47:06.656 [CM503008]: Call(419): Call is terminated
    15:47:06.656 [CM503021]: Call(419): ACK is not received
    15:46:34.562 [CM503007]: Call(419): Device joined: sip:tmrcc@den.teliax.net:5060
    15:46:34.562 [CM503007]: Call(419): Device joined: sip:601@192.168.1.121:5068;transport=udp
    15:46:24.921 [CM505003]: Provider:[Teliax -Out] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Teliaware2.0.2] PBX contact: [sip:tmrcc@192.168.1.249:5060]
    15:46:24.921 [CM503002]: Call(419): Alerting sip:tmrcc@den.teliax.net:5060
    15:46:23.734 [CM503025]: Call(419): Calling VoIPline:15123673236@(Ln.10001@Teliax -Out)@[Dev:sip:tmrcc@den.teliax.net:5060]
    15:46:23.562 [CM503004]: Call(419): Route 1: VoIPline:15123673236@(Ln.10001@Teliax -Out)@[Dev:sip:tmrcc@den.teliax.net:5060]
    15:46:23.562 [CM503010]: Making route(s) to <sip:3673236@>
    15:46:23.546 [CM505001]: Ext.601: Device info: Device Identified: [Man: Grandstream;Mod: GXP Series;Rev: General] Capabilities:[reinvite, no-replaces, unable-no-sdp, recvonly] UserAgent: [Grandstream GXP2010 1.1.5.15] PBX contact: [sip:601@192.168.1.249:5060]
    15:46:23.546 [CM503001]: Call(419): Incoming call from Ext.601 to <sip:3673236@>
    15:41:31.812 [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 178.238.134.190:3478 over Transport 192.168.1.249:5060
    15:41:24.187 [MS105000] C:418.1: No RTP packets were received:remoteAddr=192.168.1.121:5004,extAddr=0.0.0.0:0,localAddr=192.168.1.249:7054
    15:40:50.796 [CM503008]: Call(418): Call is terminated
    15:40:50.796 [CM503021]: Call(418): ACK is not received
    15:40:18.765 [CM503007]: Call(418): Device joined: sip:tmrcc@den.teliax.net:5060
    15:40:18.765 [CM503007]: Call(418): Device joined: sip:601@192.168.1.121:5068;transport=udp
    15:40:09.218 [CM505003]: Provider:[Teliax -Out] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Teliaware2.0.2] PBX contact: [sip:tmrcc@192.168.1.249:5060]
    15:40:09.218 [CM503002]: Call(418): Alerting sip:tmrcc@den.teliax.net:5060
    15:40:08.062 [CM503025]: Call(418): Calling VoIPline:15123673236@(Ln.10001@Teliax -Out)@[Dev:sip:tmrcc@den.teliax.net:5060]
    15:40:07.953 [CM503004]: Call(418): Route 1: VoIPline:15123673236@(Ln.10001@Teliax -Out)@[Dev:sip:tmrcc@den.teliax.net:5060]
    15:40:07.937 [CM503010]: Making route(s) to <sip:3673236@ww.xx.yy.zz>
    15:40:07.937 [CM505001]: Ext.601: Device info: Device Identified: [Man: Grandstream;Mod: GXP Series;Rev: General] Capabilities:[reinvite, no-replaces, unable-no-sdp, recvonly] UserAgent: [Grandstream GXP2010 1.1.5.15] PBX contact: [sip:601@192.168.1.249:5060]
    15:40:07.937 [CM503001]: Call(418): Incoming call from Ext.601 to <sip:3673236@>
    15:39:29.656 [MS105000] C:417.1: No RTP packets were received:remoteAddr=192.168.1.121:5004,extAddr=0.0.0.0:0,localAddr=192.168.1.249:7052
    15:38:56.390 [CM503008]: Call(417): Call is terminated
    15:38:56.390 [CM503021]: Call(417): ACK is not received
    15:38:24.375 [CM503007]: Call(417): Device joined: sip:tmrcc@den.teliax.net:5060
    15:38:24.359 [CM503007]: Call(417): Device joined: sip:601@192.168.1.121:5068;transport=udp
    15:38:14.406 [CM505003]: Provider:[Teliax -Out] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Teliaware2.0.2] PBX contact: [sip:tmrcc@192.168.1.249:5060]
    15:38:14.406 [CM503002]: Call(417): Alerting sip:tmrcc@den.teliax.net:5060
    15:38:13.187 [CM503025]: Call(417): Calling VoIPline:15123673236@(Ln.10001@Teliax -Out)@[Dev:sip:tmrcc@den.teliax.net:5060]
    15:38:10.203 [CM503004]: Call(417): Route 1: VoIPline:15123673236@(Ln.10001@Teliax -Out)@[Dev:sip:tmrcc@den.teliax.net:5060]
    15:38:10.187 [CM503010]: Making route(s) to <sip:3673236@>
    15:38:10.187 [CM505001]: Ext.601: Device info: Device Identified: [Man: Grandstream;Mod: GXP Series;Rev: General] Capabilities:[reinvite, no-replaces, unable-no-sdp, recvonly] UserAgent: [Grandstream GXP2010 1.1.5.15] PBX contact: [sip:601@192.168.1.249:5060]
    15:38:10.187 [CM503001]: Call(417): Incoming call from Ext.601 to <sip:3673236@>
    15:24:41.203 [MS105000] C:416.3: No RTP packets were received:remoteAddr=192.168.1.115:16468,extAddr=0.0.0.0:0,localAddr=192.168.1.249:7048

    Firewall test
    3CX Firewall Checker, v1.0. Copyright (C) 3CX Ltd. All rights reserved.

    <16:03:19>: Phase 1, checking servers connection, please wait...
    <16:03:20>: Stun Checker service is reachable. Phase 1 check passed.
    <16:03:20>: Phase 2a, Check Port Forwarding to UDP SIP port, please wait...
    <16:04:10>: UDP SIP Port is set to 5060. Response received correctly with no translation. Phase 2a check passed.

    <16:04:10>: Phase 2b. Check Port Forwarding to TCP SIP port, please wait...
    <16:05:01>: TCP SIP Port is set to 5060. Response received correctly with no translation. Phase 2b check passed.

    <16:05:01>: Phase 3. Check Port Forwarding to TCP Tunnel port, please wait...
    <16:05:51>: TCP TUNNEL Port is set to 5090. Response received correctly with no translation. Phase 3 check passed.

    <16:05:51>: Phase 4. Check Port Forwarding to RTP external port range, please wait...
    <16:06:44>: UDP RTP Port 9000. Response received correctly with no translation. Phase 4-01 check passed.
    <16:07:34>: UDP RTP Port 9001. Response received correctly with no translation. Phase 4-02 check passed.
    <16:08:24>: UDP RTP Port 9002. Response received correctly with no translation. Phase 4-03 check passed.
    <16:09:13>: UDP RTP Port 9003. Response received correctly with no translation. Phase 4-04 check passed.
    <16:10:01>: UDP RTP Port 9004. Response received correctly with no translation. Phase 4-05 check passed.
    <16:10:52>: UDP RTP Port 9005. Response received correctly with no translation. Phase 4-06 check passed.
    <16:11:43>: UDP RTP Port 9006. Response received correctly with no translation. Phase 4-07 check passed.
    <16:12:31>: UDP RTP Port 9007. Response received correctly with no translation. Phase 4-08 check passed.
    <16:13:21>: UDP RTP Port 9008. Response received correctly with no translation. Phase 4-09 check passed.
    <16:14:11>: UDP RTP Port 9009. Response received correctly with no translation. Phase 4-10 check passed.
    <16:14:59>: UDP RTP Port 9010. Response received correctly with no translation. Phase 4-11 check passed.
    <16:15:49>: UDP RTP Port 9011. Response received correctly with no translation. Phase 4-12 check passed.
    <16:16:39>: UDP RTP Port 9012. Response received correctly with no translation. Phase 4-13 check passed.
    <16:17:28>: UDP RTP Port 9013. Response received correctly with no translation. Phase 4-14 check passed.
    <16:18:18>: UDP RTP Port 9014. Response received correctly with no translation. Phase 4-15 check passed.
    <16:19:07>: UDP RTP Port 9015. Response received correctly with no translation. Phase 4-16 check passed.
    <16:19:57>: UDP RTP Port 9016. Response received correctly with no translation. Phase 4-17 check passed.
    <16:20:47>: UDP RTP Port 9017. Response received correctly with no translation. Phase 4-18 check passed.
    <16:21:36>: UDP RTP Port 9018. Response received correctly with no translation. Phase 4-19 check passed.
    <16:22:26>: UDP RTP Port 9019. Response received correctly with no translation. Phase 4-20 check passed.
    <16:23:16>: UDP RTP Port 9020. Response received correctly with no translation. Phase 4-21 check passed.
    <16:24:05>: UDP RTP Port 9021. Response received correctly with no translation. Phase 4-22 check passed.
    <16:24:55>: UDP RTP Port 9022. Response received correctly with no translation. Phase 4-23 check passed.
    <16:25:44>: UDP RTP Port 9023. Response received correctly with no translation. Phase 4-24 check passed.
    <16:26:34>: UDP RTP Port 9024. Response received correctly with no translation. Phase 4-25 check passed.
    <16:27:24>: UDP RTP Port 9025. Response received correctly with no translation. Phase 4-26 check passed.
    <16:28:13>: UDP RTP Port 9026. Response received correctly with no translation. Phase 4-27 check passed.
    <16:29:03>: UDP RTP Port 9027. Response received correctly with no translation. Phase 4-28 check passed.
    <16:29:51>: UDP RTP Port 9028. Response received correctly with no translation. Phase 4-29 check passed.
    <16:30:41>: UDP RTP Port 9029. Response received correctly with no translation. Phase 4-30 check passed.
    <16:31:31>: UDP RTP Port 9030. Response received correctly with no translation. Phase 4-31 check passed.
    <16:32:20>: UDP RTP Port 9031. Response received correctly with no translation. Phase 4-32 check passed.
    <16:33:10>: UDP RTP Port 9032. Response received correctly with no translation. Phase 4-33 check passed.
    <16:33:59>: UDP RTP Port 9033. Response received correctly with no translation. Phase 4-34 check passed.
    <16:34:49>: UDP RTP Port 9034. Response received correctly with no translation. Phase 4-35 check passed.
    <16:35:39>: UDP RTP Port 9035. Response received correctly with no translation. Phase 4-36 check passed.
    <16:36:28>: UDP RTP Port 9036. Response received correctly with no translation. Phase 4-37 check passed.
    <16:37:18>: UDP RTP Port 9037. Response received correctly with no translation. Phase 4-38 check passed.
    <16:38:08>: UDP RTP Port 9038. Response received correctly with no translation. Phase 4-39 check passed.
    <16:38:57>: UDP RTP Port 9039. Response received correctly with no translation. Phase 4-40 check passed.
    <16:39:47>: UDP RTP Port 9040. Response received correctly with no translation. Phase 4-41 check passed.
    <16:40:35>: UDP RTP Port 9041. Response received correctly with no translation. Phase 4-42 check passed.
    <16:41:25>: UDP RTP Port 9042. Response received correctly with no translation. Phase 4-43 check passed.
    <16:42:15>: UDP RTP Port 9043. Response received correctly with no translation. Phase 4-44 check passed.
    <16:43:04>: UDP RTP Port 9044. Response received correctly with no translation. Phase 4-45 check passed.
    <16:43:54>: UDP RTP Port 9045. Response received correctly with no translation. Phase 4-46 check passed.
    <16:44:43>: UDP RTP Port 9046. Response received correctly with no translation. Phase 4-47 check passed.
    <16:45:33>: UDP RTP Port 9047. Response received correctly with no translation. Phase 4-48 check passed.
    <16:46:22>: UDP RTP Port 9048. Response received correctly with no translation. Phase 4-49 check passed.
    <16:47:12>: UDP RTP Port 9049. Response received correctly with no translation. Phase 4-50 check passed.


    Application exit code is 0


    Thanks for your help.
     
  4. willow

    willow Member

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    is the PBX delivering audio to the remote phone?
     
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  5. SY

    SY Well-Known Member
    3CX Support

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    Could you please adjust information and provide clear description of the case?
    Sorry, but information is slightly contradictory :(

    First step is to verify stability of connection between external phone and local PBX extensions.
    Second step is to verify stability of the connection with VoIP provider.

    If both connections will work reliably then any call will work without any problems

    Thanks
     
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  6. rc37

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    Will,

    There from the Grandstream phone, there is no audio being passed. And that phone drops after 32 seconds.

    SY,

    I have office 1 where 3CX is up and running. In that office I have 3 SPA941 that are working with no issues at all. In a remote office 300 miles away, I have a 3 SPA941 that are connected to a switch that is connected off a Clear Modem. The Clear Modem is doing DHCP. The remote office is connecting to the public IP address back in office 1. The phones sync up just fine. But when you place a call or receive a call it will only last for 15 seconds and then it drops.

    My brother has the Grandstream phone 800 miles away connecting to office 1 and he is able to sync up just fine, but there is no audio being passed and his calls drop after 32 seconds.

    I hope this better explains what is going on.
     
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