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- Jan 16, 2009
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echo.
Hope to get some help on this problem
Some callers report an echo on their end (the agent has no echo, the remote party hears their own voice after they speak.)
In an attempt to capture this i have recorded and listned to calls where echo was reported, but i have no trace of an echo in the recording.
I have escilated this issue to our SIP trunking provider. They have come back saying the issue is between our PBX and Agents.
they say the call quality is good, on the IVR and during hold, but degrades when the opperator answers the call.
So my question is, how can I trace the cause of the issue?
I have a recording of the calls in question, are these recordings (recorded on the 3CX server) of the audio between our SIP provider, and 3CX Server, or 3CX Server and agents phone?
cheers - Roshen
Hope to get some help on this problem
Some callers report an echo on their end (the agent has no echo, the remote party hears their own voice after they speak.)
In an attempt to capture this i have recorded and listned to calls where echo was reported, but i have no trace of an echo in the recording.
I have escilated this issue to our SIP trunking provider. They have come back saying the issue is between our PBX and Agents.
they say the call quality is good, on the IVR and during hold, but degrades when the opperator answers the call.
So my question is, how can I trace the cause of the issue?
I have a recording of the calls in question, are these recordings (recorded on the 3CX server) of the audio between our SIP provider, and 3CX Server, or 3CX Server and agents phone?
cheers - Roshen