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Remote phone can make calls, but not receive.

Discussion in '3CX Phone System - General' started by DavidK, Apr 28, 2011.

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  1. DavidK

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    I'm trying to setup a Grandstream GXP-2000 at a remote location (home office).

    I can get the phone to register on the PBX, make calls outside and to other internal extensions.
    But when you dial in, and try to call that extension directly with #xxx or as part of a ring group it does not receive the call.

    The phone system is running 3CX Phone System v9.0.13545.594 SP.5a


    Thanks,
    David
     
  2. smb1

    smb1 New Member

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    First if you have not already, have a look at:

    http://www.3cx.com/blog/voip-howto/remote-extensions/

    If you are still stuck, perhaps you could set system logging to verbose in the system settings and post the resulting logs here with any external IP addressess and/or telephone numbers removed or "xxxxxxx"ed out showing the activity when a call is being initiated.
     
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  3. DavidK

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    David,

    Thanks, that worked.
    I searched for the problems before, and nothing came up.

    Do you have an Amazon wish list?, I could get something for you to say thanks.


    Thanks again,
    David
     
  4. willow

    willow Member

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    Sounds like you may need to port forward port 5060 on the remote end to the phone ip address. Can internal extensions call the remote phone as well or no?
     
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  5. DavidK

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    Did the exact steps in the blog link, and it worked.


    David
     
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