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Remote Polycom Phone

Discussion in '3CX Phone System - General' started by rlust, Apr 10, 2008.

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  1. rlust

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    I have a remote Polycom 501 that I cannot get to answer inbound calls. The phone will register and I can make outbound calls. When I dial the Ext it does not ever show ringing on the line status page. I think I have all of the required ports open, 5060 9000-9015.

    Any ideas would be great as this is driving me carazy!
    Here is the log of a call to the ext 106 which is online and ready/

    Message
    09:28:26.322 Call::Terminate [CM503008]: Call(5): Call is terminated
    09:28:19.111 MediaServerReporting::SetRemoteParty [MS210004] C:5.2:Offer provided. Connection(proxy mode): 71.29.222.28:9004(9005)
    09:28:18.761 CallCtrl::eek:nSelectRouteReq [CM503004]: Call(5): Calling: Ext:106@[Dev:sip:106@192.168.1.52:5060]
    09:28:18.761 CallCtrl::eek:nSelectRouteReq [CM503010]: Making route(s) to [sip:106@192.168.1.104;user=phone]
    09:28:18.751 MediaServerReporting::SetRemoteParty [MS210000] C:5.1:Offer received. RTP connection: 192.168.1.100:2228(2229)
    09:28:18.751 CallLeg::setRemoteSdp Remote SDP is set for legC:5.1
    09:28:18.751 Extension::printEndpointInfo [CM505001]: Ext.100: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [PolycomSoundPointIP-SPIP_501-UA/2.2.2.0084] Transport: [sip:192.168.1.104:5060]
    09:28:18.721 CallCtrl::eek:nIncomingCall [CM503001]: Call(5): Incoming call from Ext.100 to [sip:106@192.168.1.104;user=phone]
    09:28:18.460 CallLeg::eek:nNewCall [CM500002]: Info on incoming INVITE:
    INVITE sip:106@192.168.1.104:5060;user=phone SIP/2.0
    Via: SIP/2.0/UDP 192.168.1.100:5060;branch=z9hG4bK8341724F92B8B3
    Max-Forwards: 70
    Contact: [sip:100@192.168.1.100:5060]
    To: [sip:106@192.168.1.104;user=phone]
    From: "100"[sip:100@192.168.1.104];tag=58CD8CF5-9B9DE92C
    Call-ID: 8e66cb29-b324847-1bd73fb6@192.168.1.100
    CSeq: 2 INVITE
    Allow: INVITE, ACK, BYE, CANCEL, OPTIONS, INFO, MESSAGE, SUBSCRIBE, NOTIFY, PRACK, UPDATE, REFER
    Proxy-Authorization: Digest username="100",realm="3CXPhoneSystem",nonce="12852307697:87795fff08742192d1adc42ea51ea06a",uri="sip:106@192.168.1.104:5060;user=phone",response="053c26b1b50f9d76b41095100d22cce8",algorithm=MD5
    Supported: 100rel, replaces
    User-Agent: PolycomSoundPointIP-SPIP_501-UA/2.2.2.0084
    Allow-Events: talk, hold, conference
    Content-Length: 0


    Thanks!
     
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