Remote Voicemail Update

Discussion in '3CX Phone System - General' started by daneke, Aug 4, 2017.

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  1. daneke

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    I run the Debian version of 3CX with the latest beta.

    When attempting to remote access voicemail I'm getting error "extension not found."

    I dial 999
    Hit #
    type in any extension number and shows not found.

    Thanks for help
     
  2. Sniffware INC

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    me too i'm getting the same error. please advise as soon as possible, after the latest upgrade
     
  3. twisted1

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    Wish I was jumping on to offer solutions but alas, I am jumping on to say ME TOO! We have the same issue as described above after upgrading a client from v15 on windows to v15.5 on Debian. We are sending logs and all to support but so far no suggestions, no solutions. Has anyone gotten past this issue without starting over?
     
  4. daneke

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    It is as simple as unchecking the box "Disable Voicemail PIN Authentication" under voicemail under edit extensions.
     
  5. twisted1

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    Afraid not in my case (I just tried). Was there any other step required after making that change? I have this issue on every extension but only made the change to one just now to test... After making the change, called the main trunk from my cell phone -> During the IVR entered 99# --> Entered my extension number --> got the message "Extension not found"...
     
  6. daneke

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    Both sides must be changed.

    If A wants to access B both A and B must have Disable Voicemail PIN Authentication unchecked.

    Also do not append a # to extension .

    999# 130 rather than 999# 130#
     
  7. twisted1

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    I'm sorry, I don't follow. I am calling in from an external line and attempting to access my Voicemail. There are not two parties involved in this instance unless I am missing something...
     
  8. daneke

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    My problem was I couldn't access voicemail from another extension or remotely. When I unchecked the box, everything works fine.
     
  9. twisted1

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    I have that same issue but this didn't resolve it for me... Thanks anyway! Once we figure it out I will update this thread in case others still have the same issue.
     
  10. Sniffware INC

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    My issue got resolved after i installed the latest update
     
  11. twisted1

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    Can you confirm which update level you moved to that addressed it? We are on 15.5.3554.1 though I see there is 15.5.3849.1 available now...
     
  12. twisted1

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    I got permission from my client to push the latest patch version and based on my initial testing, it appears to have addressed the isuse. We are now running 15.5.3849.1 and are not receiving that same Extension Not Found issue.
     
    YiannisH_3CX likes this.
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