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Remove trunk/gateway ID from incoming caller ID

Discussion in '3CX Phone System - General' started by DanReid, Dec 17, 2011.

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  1. DanReid

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    Ok, I'm sure this must be a simple one, but I can't seem to find the solution anywhere. I have a PSTN gateway set up using a Linksys SPA-3102. Whenever I get an incoming call via this gateway, it comes up with the gateway's ID and then the caller ID. ie, if the gateways extension number is 10003 and I get a call from 0123456789, the caller ID on my phones will display;

    10003
    0123456789

    I want rid of the gateway ID, so it only shows the caller ID, as it is a problem on one-line display phones. eg. my Aastra 6739i displays as above, but my Snom M9s only show me 10003. This makes the caller ID display useless on the M9s.

    I don't need to know the ID of the gateway the call is coming in on. It's unnecessary information. So is there a way I can turn this off?
     
  2. eagle2

    eagle2 Well-Known Member

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    Try changing the fields in 'inbound parameters' for the trunk - specially 'From' fields.

    Regards
     
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  3. DanReid

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    Thanks for the suggestion. Unfortunately, most of the information there means nothing to me! Do you have any idea what I should change the field to - or alternatively, is there any literature that would explain the terminology to me?

    EDIT: Don't worry about it. I decided to prod around and seem to have sorted it by changinf Inbound "From: User part" to "CallerName" rather than "CallerNum"
     
  4. eagle2

    eagle2 Well-Known Member

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    The problem is various providers / phones are interpreting this info differently. Generally is safe to set both 'From:' fields to 'CallerName' or 'CallerNum'. This usually solves the problem.

    Regards
     
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