• V20: 3CX Re-engineered. Get V20 for increased security, better call management, a new admin console and Windows softphone. Learn More.

Removing a Deskphone Extension but keeping the softphone

Status
Not open for further replies.

BigRich171

Joined
Jan 4, 2017
Messages
9
Reaction score
0
Is it possible to remove and physical phone but keep the soft phone with the original extension and give the desk phone a new extension ?
 
Yes, definitely.
There is a difference in design of Extension settings between v.14 & v.15, but the idea is the same -- remove the MAC address and model of the phone from there. Afterwards better reset the phone to factory default and provision it to another extension.
You don't have to do anything in regards of softphone, unless you are using it into CTI mode. In this case you need to change this setting (into Extension settings) and sent reprovisioning email in order to use it as a softphone.
 
Thank you i'll give this ago just means i free up a few phones
 
Status
Not open for further replies.

Getting Started - Admin

Latest Posts

Forum statistics

Threads
141,631
Messages
748,959
Members
144,746
Latest member
gamingpro2131
Get 3CX - Absolutely Free!

Link up your team and customers Phone System Live Chat Video Conferencing

Hosted or Self-managed. Up to 10 users free forever. No credit card. Try risk free.

3CX
A 3CX Account with that email already exists. You will be redirected to the Customer Portal to sign in or reset your password if you've forgotten it.