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Removing Outbound Rule prefix in call list

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computerservice2

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Sep 26, 2012
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In my configuration i add the code 9910 as prefix with a outbound rule to the called number. If i call the number 12345678 3cx calls 991012345678 that works fine. The problem: After the call starts the number on the Softphone switches from 12345678 to 991012345678 and this number was adddd to the call list on the softphone. If i recall the number from the list 3cx calls 9910991012345678. Its an option to leave the origin number in the call log?

Thx
 
Hello @computerservice2

Please note that this is not possible when using 3CX clients. This is because the PBX saves the number as it was called and the clients update their call history from the PBX. IP phones however save the number as it was dialled by the user.
I would recommend creating a feature request regarding this on https://www.3cx.com/community/forums/3cx-ideas/ . All posts are reviewed by their corresponding Departments and, if feasible and voted for by other users as well, may be implemented in an upcoming service pack or update.
 
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