Removing Snom 820 "New Phone" detected from 3CX

Discussion in '3CX Phone System - General' started by swim, Feb 16, 2010.

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  1. swim

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    Has any one come across the following issue...

    Our 3CX server shows 2 Snom 820 phones still in the server console as "New Phone" detected with its mac address, and a dhcp ip address after being physically removed from the network.

    These 2 Snom phones were originally connected as extension 1000 and extension 1001, they have been physically removed from the network and 2 NEW Snom 820 phones have been put in their place with the same extension numbers.

    These 2 new phones show correctly registered with a different dhcp ip address,and now show their new mac addresses.

    We are running server 2008 R2 and 3CX Phone System v8.10824 and 3 Snom 820 phones with latest firmware
     
  2. swim

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    ok resolved :D

    backed up database
    Uninstalled 3cx server
    re installed 3cx server
    imported database

    All working and connected phones now show correctly in phone list :)
     
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