Dismiss Notice
We would like to remind you that we’re updating our login process for all 3CX forums whereby you will be able to login with the same credentials you use for the Partner or Customer Portal. Click here to read more.

Renaming an Extension - Webmeeting doesnt change

Discussion in '3CX Phone System - General' started by Russ_Solentive, Jan 29, 2018.

Thread Status:
Not open for further replies.
  1. Russ_Solentive

    Joined:
    Jan 29, 2018
    Messages:
    2
    Likes Received:
    0
    Hi,

    I've re-purposed an old extension of a user that has left however when the new user attempts to do a webmeeting, the old user name is shown. How and where do I update this?

    Thanks,
    Russ
     
  2. YiannisH_3CX

    YiannisH_3CX Support Team
    Staff Member 3CX Support

    Joined:
    May 10, 2016
    Messages:
    7,326
    Likes Received:
    531
    Hello @Russ_Solentive

    What version PBX are you using? You can see the exact build number on the Dashboard under the information column. Also was the extension deleted an d recreated or did you just rename the extension?
     
  3. Russ_Solentive

    Joined:
    Jan 29, 2018
    Messages:
    2
    Likes Received:
    0
    Hi @YiannisH_3CX ,

    I believe we are using 15.5.0. The extension was renamed, not deleted and re-created.


     
  4. YiannisH_3CX

    YiannisH_3CX Support Team
    Staff Member 3CX Support

    Joined:
    May 10, 2016
    Messages:
    7,326
    Likes Received:
    531
    I will need a few details to be able to further troubleshoot your issue. I will send you a p.m. with details so keep an eye on your inbox.
     
Thread Status:
Not open for further replies.