Hi, We use PRO version of 3CX and I really miss one report - report of ring time per call. If call starts ringing on extension, then it's forwarded to one queue, then to second queue, etc... I have no option to generate report which will include total ring time thru all queues and extensions.. I want to see something like: caller number calling umber datetime start of ringing datetime end of ringing total length of ringing (across all hops) number of hops (extension-queue-queue-forward to number = 3) result (answered / unanswered) extensions which finally answered call queue thru the call was finally answered (if it was via queue) And as a bonus I need to plan this report weekly per group. All reports are per indidivual queue on extension but no by call... Any ideas?